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Articles for product: Microsoft Office 365

Article ID Article Title Hidden
814441 "An unknown error has occurred" error message in Outlook
2249804 Office 365 Desktop Setup Tool error message: "Your computer requires an update to the Windows Installer Service"
2266213 Error when you try to run the Azure Active Directory Sync Tool Configuration Wizard: "The user name must be provided in valid UPN format"
2310320 Error when you try to run the Windows Azure Active Directory Sync Tool Configuration Wizard: "Your credentials could not be authenticated. Retype your credentials and try again"
2386445 Error when you run the Azure Active Directory Sync tool: "Your version of the Windows Azure Active Directory Sync Configuration Wizard is outdated"
2409012 A user keeps his or her administrator user rights after the user is removed from the Administrators group in the Office 365 portal
2425774 Error when you try to run the Windows Azure Active Directory Sync tool: "LDAP injection characters were found in the user alias"
2486120 Users must sign in to Office 365, Azure, or Windows Intune again when they open a new tab or a new window in Internet Explorer 8
2520976 Error 012 when you run the Windows Azure Active Directory Sync tool
2535789 Internet-based client computers can't authenticate after you set up Active Directory Federation Services (AD FS) in a "firewall-published" configuration
2566899 Issues that may prevent client programs from being configured correctly by the Office 365 Desktop Setup Tool
2600234 "You don't have the permissions required to send messages" error message when you use Outlook Web App to reply to a message from an account that you connected to Office 365 pre-upgrade
2619789 Users experience unexpected sign-in results in Office 365 after you apply a client access policy
2630435 How to verify a domain for a domain registrar that doesn't accept the MX verification record in Office 365
2643142 Error message in the Office 365 portal: "The content cannot be displayed in a frame"
2643588 Federated users can't access Office 365, Windows Intune, or Windows Azure resources as a different user
2651177 Error message when you try to set up the IP address for your website in Office 365: "This doesn't look like the right IP address"
2651185 "Sorry, your DNS records are not updated yet" error in Office 365 Small Business
2652040 Error when an SBS 2011 Essentials user signs in to Office 365 after they change the password for their user account: "We don't recognize this user ID or password"
2663586 You continue to receive email messages that are sent to a connected account in Office 365 after you remove the connected account from Office 365
2666768 How to configure user passwords to never expire in Office 365
2669550 Changes aren't synced to Windows Azure AD after you change the UPN of an on-premises user account to use a different SSO-enabled domain suffix
2684927 How to view and to troubleshoot events that are logged by Office Professional Plus 2010 for Office 365 in Event Viewer
2707329 "Metadata Exchange (MEX) address for AD FS could not be accessed" error after you run the MOSDAL Support Toolkit
2707333 Error message after you run the MOSDAL Support Toolkit: "Tenant namespace registration information could not be obtained from the Microsoft Office 365 authentication system"
2707335 Error message after you run the MOSDAL Support Toolkit: "The federation metadata document could not be retrieved from AD FS"
2707336 Error message after you run the MOSDAL Support Toolkit: "There was no response from the federation server when the tool attempted to retrieve a Metadata Exchange (MEX) document"
2707338 Error message after you run the MOSDAL Support Toolkit: "There was an exception error during a login attempt"
2707339 Error message after you run the MOSDAL Support Toolkit: "No WS-Trust Windows endpoint is published in the Metadata Exchange (MEX) document"
2707341 Error message after you run the MOSDAL Support Toolkit: "No token was received from the Microsoft Office 365 authentication system"
2707355 Error message after you run the MOSDAL Support Toolkit: "The Username/Password authentication endpoint is missing from the Metadata Exchange (MEX) document"
2707358 Error message after you run the MOSDAL Support Toolkit: "There is no Web application login URL registered with the Microsoft Office 365 authentication system"
2707359 Error message after you run the MOSDAL Support Toolkit: "There is no Username/Password authentication endpoint registered with the Microsoft Office 365 authentication system"
2707367 "User {0} was not recognized by the Microsoft Office 365 authentication system" error after you run the MOSDAL Support Toolkit
2707368 "AD FS Token-Signing certificate is not valid" error after you run the MOSDAL Support Toolkit
2707369 "AD FS Token-Signing certificate found in a token does not match the certificate registered" error after you run the MOSDAL Support Toolkit
2707379 Error message after you run the MOSDAL Support Toolkit: "The WS-Trust endpoint for Windows Integrated Authentication in the AD FS Metadata Exchange (MEX) document does not match the one registered"
2710608 Error when you use the MOSDAL Support Toolkit to perform a DNS lookup to retrieve the Host (A) record in Office 365: "Host name could not be resolved in DNS"
2748507 Single sign-on (SSO) authentication for other SSO-enabled domains stops working after you run the convert-MSOLDomainToStandard cmdlet
2757747 "Sorry, but we're having trouble signing you in" and "80048163" error when a federated user tries to sign in to Office 365, Windows Azure, or Windows Intune
2809200 [SDP 3][843d4ce7-d839-4d08-a5a6-aa83c78e1197] Description of the Microsoft Online Services Diagnostics and Logging (MOSDAL) Package
2824661 You can't activate Office 2011 for Mac to use with Office 365 in Japan
2826852 Error code 0x40 when you try to open Office 365 ProPlus applications
2826877 "The Office program has entered or may enter Reduced Functionality Mode (RFM)" warning when you open an Office Professional Plus program
2831233 The Offline Address Book in Outlook for Mac 2011 does not update from an Office 365 Exchange mailbox
2842997 [SDP 3] [3848b234-5336-4722-8cb8-b062addb4ebc] Office 365 Single Sign On (SSO) Diagnostic
2844930 "It's time to upgrade your browser" message when you try to access Office 365 services
2846136 Authentication types that are supported by the SharePoint Newsfeed app
2846823 "ApplicationExperienceInfrastructure" warning when you try to install the Directory Sync tool in Windows Server 2012
2861179 "We couldn't find an account with that email address" error when you try to activate Office Mobile on iPhone or Office Mobile on Android