How to view and to troubleshoot events that are logged by Office Professional Plus 2010 for Office 365 in Event Viewer

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Summary

This article describes how to view and to troubleshoot events that are logged by Microsoft Office Professional Plus for Microsoft Office 365 in Event Viewer.

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More information

All client-side logging is viewable in Event Viewer. To view all events that are related to Office Professional Plus for Office 365, follow these steps:

Open Event Viewer.
Expand Windows Logs, and then expand Application.
In the Actions pane, click Filter Current Log.
In the Event sources box, click to select the Office Software Protection Platform Service check box and the OSA check box.
Click OK.

Event Viewer error codes

After you locate the Event Viewer logs, you can use the following guidelines to interpret the logs.

Session state

The following three errors indicate that there was an issue when Office Subscription Agent (OSA) tried to wake up, to check its local data store, or to query Office Software Protection Platform (OSPP) for Office license state information:

StartSession:GetPid4
StartSession:GetState
StartSession

Subscription state

The following three errors indicate that Office Subscription Service (OSS) responded with incorrect or malformed data:

CheckOsubStatus
MarkPid4Deprovisioned
Malformed Arguments. UpdateMessageForOSSStatus

The following two errors indicate that OSA cannot write to its own hive in the system registry. This might be a registry permissions issue.

GetKey
AddPid4Index

OSPP failures

The following three errors indicate that there was an issue when OSPP was called:

StartSession:GetSubscriptionSKUList
ActivateProduct
SLActivateProduct failed with error: 0x<code>

OSPP events

The following five errors indicate that OSPP returned an error to OSA during a specified action:

Calling SLActivateProduct
InstallProofOfPurchase
ActivateProduct
ResolveGetKey:GetPid4
ActivateProduct

OSAUI

The following five errors indicate that there was an issue when OSA trying to perform an indicated action:

Publisher:GetTicket
Publisher:GetMachineToRemove
Listener:CreateNamedPipe //Multiple entries could indicate systematic problem on start
RemoveMachine
ListMachines

Error code index

The following table lists the error codes that Office Professional Plus may display. The same text may be displayed together with various error codes, and each error code indicates a different underlying cause. This table clarifies and elaborates on the information that is embedded in these codes.

Error code	Error title and screen shot link	Description
00000004	Office Professional Plus Figure 9 - OSA_EXTENDED_GRACE_EXPIRED_DEPROVISIONED	The user is deprovisioned from the subscription account.
00000006	Activation Error Figure 10 - OSA_GENERIC_ACTIVATION_ERROR	OSPP was unable to activate the TBL key that is provided by OSS. Try to retrieve a new TBL key by running the OSAUI.exe /K command. If this does not work, run the OSAUI.exe /F command.
0000005C	Office Professional Plus Figure 12 - OSA_LICENSE_DEPROVISIONED	The computer was deprovisioned. The issue occurs if the user selected the computer to be removed from the subscription account while the user was trying to activate the user's subscription on an additional computer. Run the OSAUI.exe /K command to activate the subscription on the computer.
0000005D	Activation Failure Figure 13 - OSA_LICENSE_LIMIT_EXCEEDED
0000005F	No Subscription Found Figure 17 - OSA_PID4_NOT_FOUND	This error should never occur. If it occurs, it indicates that there is a data mismatch between the user's computer and OSS. Run the OSAUI.exe /F command to resolve this issue.
0000000D	Activation Failure Figure 18 - OSA_POLICY_RESTRICTION	The user's account was put on hold by Microsoft.
0000000C	No Subscription Found Figure 22 - OSA_REMOVE_MACHINE_USER_NOT_FOUND	Follow the instructions to retry or to cancel. If the user cancels, OSA may prompt the user again (in up to 24 hours) to remove a computer from the subscription.
000003E9	Unable to Start Subscription Service for Office Figure 27 - OSA_SVC_ACCESS_DENIED	The OSA service could not be started. Check that the Microsoft Office 2010 Subscription Agent service is running as a network service. To do this, right-click the service, click Properties, and then click the Log On tab. If the problem persists, try to repair Office Professional Plus through Control Panel.
000003E7	Unknown Error Figure 28 - OSA_UNKNOWN_ERROR	OSA received an error from Microsoft Online Services Sign-in Assistant. If the problem persists, use Control Panel to uninstall Microsoft Online Services Sign-in Assistant and to repair Office Professional Plus. The user should be prompted to reinstall Microsoft Online Services Sign-in Assistant.
0000005A	Office Professional Plus Removed Figure 26 - OSA_SUBSCRIPTION_DEPROVISIONED	The company's subscription has expired.
0000005B	Office Professional Plus Removed Figure 29 - OSA_USER_DEPROVISIONED	The user was deprovisioned from the company's subscription by the company�s account administrator.
0000001E	No Subscription Found Figure 24 - OSA_RETRY_LIVEID	The user name or password that was entered does not match a user in the Office Professional Plus server's database.
0000000C	No Subscription Found Figure 30 - OSA_USER_LICENSE_NOT_FOUND	The user ID that was entered is not assigned to an Office Professional Plus account. The subscription administrator must make sure that the subscription is current and active and that the user's ID is provisioned on the subscription. Then, click Retry to check the result.