"We couldn't find an account with that email address" error when you try to activate Office Mobile on iPhone or Office Mobile on Android

When you try to activate Microsoft Office Mobile on iPhone, available in the Apple iTunes Store as "Office Mobile for Office 365 subscribers,"�or in Microsoft Office Mobile on Android, available in the Google Play store as �Office Mobile for Office 365,� you receive the following error message:This issue occurs if the user name that you entered is incorrect.

To resolve this issue, follow these steps:

1. Make sure that you're entering the correct user name. Check for spelling errors.
2. Check the service health status for the Office Subscription service. To learn more, go to View the status of your services.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to the Office 365 Community website.