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Users must sign in to Office 365, Azure, or Windows Intune again when they open a new tab or a new window in Internet Explorer 8


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Problem

An Office 365,�Microsoft Azure, or Windows Intune user uses Windows Internet Explorer 8 to access email messages or sign in to a Secure Sockets Layer (SSL) website that requires authentication. However, when the user opens a new tab or a new window, the user is prompted to sign in again

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Cause

This issue occurs when Internet Explorer 8 creates a new process for a new tab or a new window. In this case, the SSL session state of the new tab or of the new window isn't shared, and an additional authentication dialog box appears.

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Solution

To fix this issue, install the hotfix that's referenced in the following Microsoft Knowledge Base article:
977417 You are prompted to provide authentication again when you open a new tab or a new window in a SSL Web site in Internet Explorer 8

Prerequisites

To apply this hotfix, you must have Internet Explorer 8 installed on a computer that's running one of the following operating systems:
  • Windows Vista Service Pack 1
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2

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Still need help? Go to the Office 365 Community�website or the�Azure Active Directory Forums website.

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Keywords: o365022013, o365, o365e, o365p, o365a, o365m, KB2486120

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Article Info
Article ID : 2486120
Revision : 14
Created on : 7/9/2014
Published on : 7/9/2014
Exists online : False
Views : 57