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Articles for product: Microsoft CRM client for Microsoft Office Outlook

Article ID Article Title Hidden
930155 A new release of the Microsoft Dynamics CRM client for Outlook is available
930483 Description of upgrade information about the Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Update
930793 Error message when you try to open one of the Microsoft Dynamics CRM entities on the computer that is running the Microsoft Dynamics CRM 3.0 client for Outlook: "The address list could not be displayed. The action could not be completed"
932285 The Microsoft Dynamics CRM 3.0 client for Outlook does not synchronize the items in the Outlook folder as expected after you disable the "Users can schedule synchronization" setting in the Microsoft Dynamics CRM 3.0 Web client
932302 Cyrillic characters are replaced by question marks when you view a toolbar that has a Cyrillic label in the Microsoft Dynamics CRM client for Outlook
932443 A Microsoft Dynamics CRM 3.0 mailbox store cannot be added when you try to add the mailbox store to Microsoft Outlook
932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0
933453 How to update Microsoft Dynamics CRM 3.0 for daylight saving time in 2007
933658 An activity that you create for the entity of an opportunity does not appear in the Activities view in Microsoft Dynamics CRM 3.0
933884 Error message when you try to add a user as an optional attendee or as a required attendee to an appointment in Microsoft Dynamics CRM 3.0: "You do not have enough privileges to access the Microsoft CRM object or perform the requested operation"
934043 The toolbar buttons are not in the correct state when you open an e-mail message by using the Desktop Alert Notification feature in Microsoft Dynamics CRM
934243 You are prompted multiple times for the user name and for the password when you start Outlook or when you click any of the Microsoft Dynamics CRM folders in Outlook
934315 Some address fields do not appear in the lookup views after you customize the Account entity in Microsoft Dynamics CRM 3.0
934370 Error message when you try to go offline in Microsoft Dynamics CRM 3.0 client for Outlook: "A SQL Server error occurred"
934805 Deactivated custom entity records are invisible in the associated view in Microsoft Dynamics CRM 3.0
934859 Microsoft Dynamics CRM stops responding when you customize Microsoft Dynamics CRM to add a new 1-to-Many relationship between two entities
935443 Error message when you manually run a workflow rule in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information contact your system administrator. Error code: 0x80040216"
935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available
935835 Error message when you try to share a record with a valid user in Microsoft Dynamics CRM: "The user authentication passed to the platform is not valid"
935844 Unexpected activities are displayed in the Account Summary Report for an account in Microsoft Dynamics CRM 3.0
936152 A record that was deactivated is still displayed when you use the Quick Find view to show customized entities in Microsoft Dynamics CRM 3.0
936348 Some appointment records are duplicated when you sort the appointment records in the Activities view in Microsoft Dynamics CRM 3.0
936639 A temporary copy of an attachment is not deleted when you send an e-mail message that contains the attachment in Microsoft Dynamics CRM
936779 Some e-mail messages do not appear in the "Sent Items" folder or on the campaign activity after you use the "E-mail via Mail Merge" feature in the Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Update
937530 When you try to send an e-mail message in which a user name or a recipient name contains quotation marks, the e-mail message is delivered to the Undeliverable folder in the Microsoft Dynamics CRM mailbox
937667 An update is available for the New Zealand 2007 daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook
937876 How to use Microsoft SQL Server Management Studio Express to move the Microsoft Dynamics CRM laptop client for Outlook database to a different location
937878 Error message when you try to save an activity in the Microsoft Dynamics CRM client for Outlook: "Microsoft CRM Unhandled Error Details: Server Error in '/' Application"
938065 Error message when you try to go offline in the Microsoft Dynamics CRM client for Outlook: "Failed move data for entity"
938358 Error message when you perform an action in Microsoft Dynamics CRM 3.0: "You do not have the required privileges to complete the action"
938516 The value in the Send field of an e-mail message is incorrect when you use the "Do not deliver before" setting to send the e-mail message to the Outbox folder in the Microsoft Dynamics CRM 3.0 client for Outlook
938547 Outlook and the Microsoft CRM Web Service Hoster process stop responding when you click "Set Regarding" or when you view Microsoft Dynamics CRM pages in the Microsoft Dynamics CRM 3.0 laptop client for Outlook
939027 Neither the PreSetState callout nor the PostSetState callout works for business units in Microsoft CRM 3.0
940121 Outlook 2003 exits unexpectedly after you close multiple e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook
940653 The date on which an e-mail message was received is not displayed after you promote the e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
941310 Error message when you try to reply to an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook: "The regarding record is invalid or not currently accessible"
941592 A request to the Reporting Services Web site is unexpectedly triggered when you open an entity form in Microsoft Dynamics CRM 3.0
941874 Proxy .pac files are not supported in the Microsoft CRM client for Microsoft Office Outlook
942243 An e-mail activity is not created and an undeliverable e-mail message is delivered to the Undeliverable folder in the Microsoft Dynamics CRM mailbox when a Microsoft Dynamics CRM 3.0 user is included in the Bcc box of an e-mail message
942359 Error message when you try to assign a case when you are offline in the Microsoft Dynamics CRM 3.0 laptop client for Outlook: "A SQL Server error occurred"
942422 An e-mail message is undeliverable when you send the e-mail message to a Microsoft Dynamics CRM 3.0 ABP contact
942545 The buttons on the Microsoft Dynamics CRM toolbar stop responding, or the menus on the Microsoft Dynamics CRM menu bar stop responding in Microsoft Dynamics CRM 3.0 laptop client for Outlook
942553 Error message when you try to go offline in the Microsoft Dynamics CRM client for Outlook: "Business Management Error: The user ID associated with the current record is not valid"
942673 How to install an update rollup or a hotfix in the Microsoft Dynamics CRM 3.0 client for Outlook in a Terminal Services configuration
942681 Error message when you click "Track in CRM" in the Microsoft Dynamics CRM client 3.0 for Outlook: "Only items in the default Microsoft Outlook store can be promoted to Microsoft CRM"
943004 Error message when you install the Microsoft Dynamics CRM client for Outlook or the Microsoft Dynamics CRM server: "Action Microsoft.Crm.Setup.Common.InstallHelpIndexesAction failed"
943077 An update is available for the Brazilian daylight saving time changes in 2007 and in 2008 in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook
943122 An update for the Australian 2008 DST changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
943583 You do not have access to the regarding object when you use a Presend Callout event to retrieve information about the regarding object for an e-mail message in the Microsoft Dynamics CRM client for Outlook
944035 A product record contains duplicate Substitute products or duplicate Kit products when you go offline in Microsoft Dynamics CRM 3.0 laptop client for Outlook