Deactivated custom entity records are invisible in the associated view in Microsoft Dynamics CRM 3.0

In the associated view for the custom entity in Microsoft Dynamics CRM 3.0, custom entity records that are deactivated are invisible.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

The Microsoft Dynamics CRM client for Microsoft Office Outlook

The Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

The Microsoft Dynamics CRM server

Prerequisites

You must have the following update rollup installed to install this hotfix.

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.

System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB$\Spuninst folder.

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM server components and the Microsoft Dynamics CRM client for Microsoft Outlook components.

Install this hotfix on the Microsoft Dynamics CRM server and on the Microsoft Dynamics CRM client for Microsoft Outlook. To do this, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Use one or more of the following methods, depending on the software that you have installed.

   • The Microsoft Dynamics CRM server

     1. In the registry, locate the following subkey:
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
     2. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilter in the Name field.
     3. Double-click IgnoreCustomEntityFilter. Then, type 1 in the Value data field.
     4. Click Start, click Run, type iisreset, and then click OK.

   • The Microsoft Dynamics CRM laptop client for Outlook

     1. In the registry, locate the following subkey:
        HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient
     2. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilter in the Name field.
     3. Double-click IgnoreCustomEntityFilter. Then, type 1 in the Value data field.
     4. Restart the Microsoft Dynamics CRM client for Outlook.

   • The Microsoft Dynamics CRM desktop client for Outlook

     Restart the Microsoft Dynamics CRM client for Outlook.

If the value data of the IgnoreCustomEntityFilter DWORD value is reverted to 0, Microsoft Dynamics CRM applies the custom entity filter again. Additionally, the related records that are deactivated remain invisible.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: