A record that was deactivated is still displayed when you use the Quick Find view to show customized entities in Microsoft Dynamics CRM 3.0

When you use the Quick Find view to show customized entities in Microsoft Dynamics CRM 3.0, the record that was deactivated is still displayed. The record that was deactivated should not be displayed.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update

Microsoft Dynamics CRM 3.0 server

How to disable this fix

Install this hotfix on computers that are running the Microsoft Dynamics CRM server components and the Microsoft Dynamics CRM client for Outlook components.

To disable this hotfix and show all records, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Use one or more of the following methods, depending on the software that you have installed.
   • Microsoft Dynamics CRM server
     1. In the registry, locate the following subkey:
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
     2. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilterQF in the Name field.
     3. Double-click IgnoreCustomEntityFilterQF, and then type 1 in the Value data field.
     4. Click Start, click Run, type iisreset, and then click OK.
   • Microsoft Dynamics CRM laptop client for Outlook
     1. In the registry, locate the following subkey:
        HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient
     2. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreCustomEntityFilterQF in the Name field.
     3. Double-click IgnoreCustomEntityFilterQF, and then type 1 in the Value data field.
     4. Restart the Microsoft Dynamics CRM laptop client for Outlook.
   • Microsoft Dynamics CRM desktop client for Outlook
     Restart the Microsoft Dynamics CRM desktop client for Outlook.

Note If the value in the Value data field for the IgnoreCustomEntityFilterQF DWORD value reverts to 0, Microsoft Dynamics CRM displays the activated records only when you use the Quick Find view.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB936152$\Spuninst folder.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: