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Error message when you try to assign a case when you are offline in the Microsoft Dynamics CRM 3.0 laptop client for Outlook: "A SQL Server error occurred"

View products that this article applies to.

Symptoms

When you try to assign a case when you are offline in the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook, you receive the following error message:
SQL Server Error
A SQL Server error occurred. For more information, contact your system administrator.
This problem occurs after you install hotfix 930610. For more information about hotfix 930610, click the following article number to view the article in the Microsoft Knowledge Base:
930610 A new user unexpectedly can read a reassigned activity even if the Assign field is set to "Cascade User-Owned" in a relationship for the activity entity in Microsoft Dynamics CRM 3.0

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Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information for Microsoft Dynamics CRM 3.0

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Articleseditcontent.xslNot Applicable5,52719-Aug-200723:34Not Applicable
Crmbulkmailservice.exe3.0.5300.16632,865,51208-Sep-200701:11x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16636,773,60808-Sep-200701:15x86
Crmworkflowservice.exe3.0.5300.16633,914,08808-Sep-200701:11x86
Edit_article.aspxNot Applicable6,92720-Aug-200717:09Not Applicable
Kbtemplateeditor.jsNot Applicable5,66620-Aug-200717:09Not Applicable
Microsoft.crm.application.pages.dll3.0.5300.1663968,04008-Sep-200700:58x86
Microsoft.crm.metadatahelper.dll3.0.5300.166383,30408-Sep-200700:58x86
Microsoft.crm.objectmodel.dll3.0.5300.1663324,96808-Sep-200700:58x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200705:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82207-Sep-200720:15Not Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:47x86
Crmhotfix.cdfNot Applicable8,63208-Sep-200707:45Not Applicable
Kb927207_client.dll3.0.5300.166361,80008-Sep-200701:05x86
Kb930604_client.dll3.0.5300.166365,38407-Sep-200710:05x86
Kb930610_client.dll3.0.5300.1663117,09608-Sep-200701:05x86
Kb931627_client.dll3.0.5300.1663160,10408-Sep-200701:05x86
Kb932205_client.dll3.0.5300.166363,84808-Sep-200701:05x86
Kb933214_client.dll3.0.5300.166371,01608-Sep-200701:05x86
Kb933423_client.dll3.0.5300.166391,49608-Sep-200701:05x86
Kb933658_client.dll3.0.5300.166367,43208-Sep-200701:05x86
Kb935529_client.dll3.0.5300.166371,52808-Sep-200701:05x86
Kb935844_client.dll3.0.5300.1663116,07208-Sep-200701:05x86
Kb936019_client.dll3.0.5300.166362,31208-Sep-200701:05x86
Kb936204_client.dll3.0.5300.166392,52008-Sep-200701:05x86
Kb938125_client.dll3.0.5300.166362,31208-Sep-200701:05x86
Kb938238_client.dll3.0.5300.166370,50408-Sep-200701:05x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM 3.0 client for Outlook

File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Articleseditcontent.xslNot Applicable5,52719-Aug-200723:34Not Applicable
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16636,773,60808-Sep-200701:15x86
Edit_article.aspxNot Applicable6,92720-Aug-200717:09Not Applicable
Microsoft.crm.application.pages.dll3.0.5300.1663738,66408-Sep-200700:58x86
Microsoft.crm.metadatahelper.dll3.0.5300.166383,30408-Sep-200700:58x86
Microsoft.crm.objectmodel.dll3.0.5300.1663324,96808-Sep-200700:58x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82207-Sep-200720:15Not Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Crmhotfix.cdfNot Applicable3,78608-Sep-200707:44Not Applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Setup.xmlNot Applicable1,85408-Sep-200707:58Not Applicable
V3cclientpatch30.mspNot Applicable1,400,32008-Sep-200708:28Not Applicable
Articleseditcontent.xslNot Applicable5,52719-Aug-200723:34Not Applicable
Crmobjectmodel.dll3.0.5300.16636,773,60808-Sep-200701:15x86
Edit_article.aspxNot Applicable6,92720-Aug-200717:09Not Applicable
Microsoft.crm.application.pages.dll3.0.5300.1663738,66408-Sep-200700:58x86
Microsoft.crm.metadatahelper.dll3.0.5300.166383,30408-Sep-200700:58x86
Microsoft.crm.objectmodel.dll3.0.5300.1663324,96807-Sep-200709:58x86
Print_dlg.aspxNot Applicable8,82207-Sep-200720:15Not Applicable

Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Update

File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot Applicable5,52717-Aug-200722:06Not Applicable
Crmobjectmodel.dll3.0.5300.16636,773,60808-Sep-200701:15x86
Edit_article.aspxNot Applicable6,92707-Sep-200720:15Not Applicable
Microsoft.crm.application.pages.dll3.0.5300.1663738,66408-Sep-200700:58x86
Microsoft.crm.metadatahelper.dll3.0.5300.166383,30408-Sep-200700:58x86
Microsoft.crm.objectmodel.dll3.0.5300.1663324,96808-Sep-200700:58x86
Print_dlg.aspxNot Applicable8,82207-Sep-200720:15Not Applicable

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, use Add or Remove Programs in Control Panel.

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More information

If platform tracing is enabled, you receive the following error message in the platform trace log file:
Exception from HRESULT: 0x80044150.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Exception from HRESULT: 0x80044150.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80044150): Exception from HRESULT: 0x80044150.]
Microsoft.Crm.Platform.ComProxy.CRMIncidentClass.Route(CUserAuth& Caller, String IncidentId, String SourceQueueId, ROUTE_TYPE_CODE RouteTypeCode, String EndPointId) +0
Microsoft.Crm.Application.Platform.Incident.Route(String sourceQueueId, ROUTE_TYPE_CODE routeTypeCode, String endPointId) +66
Microsoft.Crm.Web.CS.CaseDetailPage.AssignToUser(Object sender, DataEventArgs e) +201
Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId eventId, FormState state, User user, String objectId, Entity entity) +176
Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) +89 Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +56
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType) +83
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13 Microsoft.Crm.Web.CS.CaseDetailPage.ConfigureForm() +313
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30
System.Web.UI.Control.PreRenderRecursiveInternal() +54
System.Web.UI.Page.ProcessRequestMain() +1499

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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Keywords: KB942359, kbmbsmigrate, kbqfe, kbhotfixserver, kbmbsservice, kbautohotfix

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Article Info
Article ID : 942359
Revision : 4
Created on : 4/3/2008
Published on : 4/3/2008
Exists online : False
Views : 313