An update is available for the Brazilian daylight saving time changes in 2007 and in 2008 in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook

After daylight saving time (DST) in Brazil goes into effect in 2007 and in 2008, you experience the following problems in Microsoft Dynamics CRM 3.0:

• When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the appointments and the tasks may be scheduled one hour before the actual event time or one hour after the actual event time.
• Some activities and some resources in the service calendar in Microsoft Dynamics CRM may be scheduled one hour before the actual event time or one hour after the actual event time.

These problems occur because the start dates and the end dates for daylight saving time (DST) will change in 2007 and in 2008. The dates will change as shown in the following table.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0

File information for Microsoft Dynamics CRM 3.0 serverFile information for Microsoft Dynamics CRM 3.0 client for Microsoft Office OutlookFile information for Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update

Microsoft Dynamics CRM Professional Edition for Service Providers

File information for Microsoft Dynamics CRM client for Microsoft Office OutlookFile information for Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility UpdateFile information for Microsoft Dynamics CRM server

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server or the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Install the client-side update on computers that are running the Microsoft Dynamics CRM client for Outlook

We recommend that you install the client-side update on computers that are running the Microsoft CRM laptop client for Outlook and on computers that are running the Microsoft Dynamics CRM desktop client for Outlook. The DST issues in the Microsoft Dynamics CRM desktop client for Outlook are resolved in the Microsoft Dynamics CRM server-side update. However, this update also includes other hotfix file information. The Microsoft Dynamics CRM client-side update must be installed on computers that are running the Microsoft Dynamics CRM desktop client for Outlook to maintain file consistency. This file consistency is required because of other hotfix dependencies.

Install the server-side update on all the Microsoft Dynamics CRM servers

If you have multiple Microsoft Dynamics CRM servers, you must install the server-side update on all the Microsoft Dynamics CRM servers. However, do not install this update on each Microsoft Dynamics CRM server at the same time. Install this update on each Microsoft Dynamics CRM server separately to prevent deadlocks in Microsoft SQL Server.

Install the server-side update in new installations of Microsoft Dynamics CRM 3.0

If you install Microsoft Dynamics CRM after the new start date and the new end date for DST, you must still apply this update. This update adds the new time zone definitions. You should install this update before users enter any data in Microsoft Dynamics CRM.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB943077$\Spuninst folder.

This update is a cumulative update that includes all the previous daylight saving time changes and all the previous time zone changes. This includes the hotfixes that are described in the following Microsoft Knowledge Base articles: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: