Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Error message when you click "Track in CRM" in the Microsoft Dynamics CRM client 3.0 for Outlook: "Only items in the default Microsoft Outlook store can be promoted to Microsoft CRM"

Error message when you click "Track in CRM" in the Microsoft Dynamics CRM client 3.0 for Outlook: "Only items in the default Microsoft Outlook store can be promoted to Microsoft CRM"

View products that this article applies to.

Symptoms

Consider the following scenario:
  • A user shares a contact folder with you in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.
  • You click Track in CRM on a contact in the shared contact folder.
In this scenario, you receive the following error message:
Only items in the default Microsoft Outlook store can be promoted to Microsoft CRM.

↑ Back to the top

Cause

This problem occurs because only the owner of the Microsoft Exchange store that you are connected to can track items in Microsoft Dynamics CRM.

↑ Back to the top

Workaround

To work around this problem, the user who shares the contact folder must log on to the Microsoft Dynamics CRM client for Outlook, and then click Track in CRM.

↑ Back to the top

Keywords: KB942681, kbmbsmigrate, kbrapidpub, kbnomt, kbexpertiseinter, kbprb, kbtshoot, kbexpertisebeginner, kberrmsg

↑ Back to the top

Article Info
Article ID : 942681
Revision : 3
Created on : 2/29/2008
Published on : 2/29/2008
Exists online : False
Views : 300