Error message when you manually run a workflow rule in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information contact your system administrator. Error code: 0x80040216"

In Microsoft Dynamics CRM 3.0, you create a workflow rule to create e-mail messages. When you manually run the workflow rule, you receive the following error message: If the workflow rule is set up to run automatically when there is an action on another entity, the e-mail message is not created. Additionally, you receive the following error message in the platform trace:

This problem may occur if the following conditions are true:

• A PreCreate callout is configured on the e-mail entity.
• The callout changes the contents of the entityXml string. For example, the callout may replace a string value.
  
  Note If the entityXml string is not changed, the error message does not occur.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Release

Microsoft Dynamics CRM server

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Microsoft Office Outlook.

Prerequisites

TTo apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB935443$\Spuninst folder.

For more information about how to enable tracing in Microsoft Dynamics CRM, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: