Error message when you have the Adobe PDFMaker add-in installed

When you start or exit a Microsoft Office 2007 program or an earlier Office program, you receive an error message that your version of Adobe Acrobat PDFMaker is known to cause instabilities with your Office program.

Error message details

2007 Microsoft Office system


To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:


Microsoft Office 2003 and earlier versions


In this error message, program name is the Microsoft Office program that you were working with when the error occurred.

You can resolve this problem by installing Adobe Acrobat version 6.0 or a later version. For more information about how to install Adobe Acrobat version 6.0 or a later version, visit the following Adobe website: Note Adobe might change the location of their download site for Acrobat for Windows. If that occurs, please visit Adobe's home website:

You can easily work around this problem by deleting all occurrences of the Adobe Acrobat PDFMaker add-in for your Office program.

Note Renaming all occurrences of the Adobe Acrobat PDFMaker add-in does not resolve the problem. Renaming the Adobe Acrobat PDFMaker add-ins only prevents you from using the add-ins.

To delete all occurrences of the Adobe Acrobat PDFMaker add-in, follow these steps:

Windows 7, Windows Server 2008, and Windows Vista

1. Do one of the following:
   • In Word, click Start, type pdfmaker.dot, and then press Enter.
   • In Excel, click Start, type pdfmaker.xla, and then press Enter.
   • In PowerPoint, click Start, type pdfmaker.ppa, and then press Enter.
2. Right-click the file, and then click Delete.

Windows XP, Windows Server 2003, and Microsoft Windows 2000

1. Click Start, and then click Search.
2. Click All files and folders.
3. In the All or part of the file name�box, , do one of the following:
   • n Word, click�Start, type pdfmaker.dot, and then press Enter.
   • In Excel, click Start, type pdfmaker.xla, and then press Enter.
   • In PowerPoint, click Start, type pdfmaker.ppa, and then press Enter.
4. Right-click the file, and then click Delete.

For more information about this add-in and about how to troubleshoot other utilities, click the following article numbers to view the articles in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.