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Excel experiences a slow startup when you have a managed add-in for Excel installed on a computer that experiences high network latency and that is joined to a domain

View products that this article applies to.

Symptoms

You install a managed add-in for Microsoft Excel like PowerPivot for Excel on a computer that is joined to a domain.  However, Excel experiences a slow startup when the computer experiences high network latency. 

Note This problem occurs in Microsoft Excel 2013, Microsoft Excel 2010, and Microsoft Office Excel 2007.

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Resolution

To resolve this problem, apply the hotfix that is described in the following Microsoft Knowledge Base (KB) article:
981574 The splash screen stays open longer than usual when you try to start Excel on a computer that has the .NET Framework 3.5 S981574 installed

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbprb, kbsurveynew, kbtshoot, kbexpertiseadvanced, commercialoff2010track

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Article Info
Article ID : 982236
Revision : 3
Created on : 8/20/2020
Published on : 8/20/2020
Exists online : False
Views : 315