To resolve this issue, change the settings in Active Directory Users and Computers so that the mail-enabled contact does not use RTF as the default message format. To do this, follow these steps:
- Open Active Directory Users and Computers. To do this, click Start, point to Programs, point to Administrative Tools, and then click Active Directory Users and Computers.
- Click the container where the mail-enabled contact is located.
- Right-click the mail-enabled contact in the right-pane, and then click Properties.
- Click the Exchange Advanced tab, and then click to clear the Use MAPI rich text format check box.
- Click Apply, and then click OK.