Arabic characters does not appear correctly in the message�s body and the message�s subject in Microsoft outlook if the e-mail was sent from a web based e-mail provider (www.hotmail.com for example).
Microsoft Outlook might not be able to determine the original code page of the characters.
Changing the code page using the View/Encoding menu in outlook can solve the issue per each message and the Arabic characters in the message body will appear readable again.
However, the Arabic characters in the message subject will not be changed and will remain in the wrong code page.
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