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OFF2000: Internal Error 2735 Referencing Out128.dll When You Install Office 2000

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This article was previously published under Q305504
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

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Symptoms

When you attempt to install Microsoft Office 2000, you receive an internal error 2735 that references the Out128.dll file.

The verbose log file contains the following: 
   MSI (c) (5B:1B): Doing action: OLCAWriteCSP    Action start 20:06:19:
OLCAWriteCSP.    MSI (c) (5B:1B): Creating MSIHANDLE (108) of type 790542
for thread -191717    =====================================================
   Exception code: C0000006 IN_PAGE_ERROR    Module:
D:\PFILES\COMMON\SYSTEM\MAPI\OUT128.DLL    Function: 0x620152a
   =====================================================

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Cause

This behavior can occur if the original Office 2000 CD-ROM is dirty, damaged, or defective.

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Resolution

To resolve this behavior, clean your CD-ROM with a commercially available CD-ROM cleaner and scratch remover.

If cleaning the CD-ROM does not work, contact Microsoft or your local vender to obtain a replacement copy.

To install Office 2000, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Insert your Office 2000 CD-ROM.
  4. Under the Install/Uninstall tab, click Install.
  5. Follow the Installation Wizard to complete the installation.

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Keywords: kbprb, KB305504

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Article Info
Article ID : 305504
Revision : 5
Created on : 1/31/2007
Published on : 1/31/2007
Exists online : False
Views : 436