Office Server Extensions Installation Fails When Office SR-1 Is Already Installed

When you attempt to install the Office Server Extensions (OSE) to a computer that already has Office 2000 SR-1 installed, the installation fails, and you receive the following error message: If you choose to continue the installation, the Office Server Extensions will not work correctly. When you try to configure the Office Server Extensions, you will not be prompted for database connectivity.

This behavior occurs if you previously installed the SR-1 Update for Office 2000 on the same computer.

To resolve this issue, the products must be installed in the correct order. First install Office 2000 and then the Office Server Extensions from CD-ROM 3 of Office Premium. Finally, apply the SR-1 Update. To do this, follow these steps:

1.	Uninstall Office 2000 SR-1 by following the steps in the following Microsoft Knowledge Base article: 302751 OFF2000: How to Uninstall Office 2000 Service Release SR-1/SR-1a
2.	Restart your computer.
3.	Reinstall Office 2000 without the SR-1 Update by following the steps in the following Microsoft Knowledge Base article: 264625 OFF2000: How to Install or Repair Microsoft Office 2000
4.	Install the Office Server Extensions from Office Premium CD-ROM 3 by following the steps in the following Microsoft Knowledge Base article: 216926 How to Install Microsoft Office 2000 Server Extensions
5.	Install the SR-1 Update by following the steps in the following Microsoft Knowledge Base article: 245025 OFF2000: How to Obtain and Install Office 2000 SR-1/SR1a Update

For additional information about Office 2000 SR-1 and the Office Server Extensions, click the article numbers below to view the articles in the Microsoft Knowledge Base: