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"No Subscription Found" error when you try to activate Office Mobile on iPhone

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Problem

When you try to activate Microsoft Office Mobile on iPhone, available in the Apple iTunes Store as "Office Mobile for Office 365 subscribers," you receive the following error message:
No Subscription Found
We couldn't find a subscription connected to your account.
This issue occurs if the user account isn't assigned a Microsoft Office Professional Plus license.

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Solution

To resolve this issue, follow these steps:
  1. Check that the user is assigned an Office Professional Plus license. After an Office Professional Plus license is assigned, it could take up to 15 minutes for the user account to be set up and allowed to activate Office.
  2. Check the service health status for the Office Subscription service. To learn more, go to View the status of your services.

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More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to the Office 365 Community website.

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Keywords: o365, o365a, o365p, o365m, o365062011, o365022013, pre-upgrade, after, upgrade, o365e, KB2861180

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Article Info
Article ID : 2861180
Revision : 6
Created on : 6/21/2013
Published on : 6/21/2013
Exists online : False
Views : 479