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Error message when you click "Open with Explorer" in SharePoint Online

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Problem

On a computer that's running Windows 7 and Microsoft Internet Explorer 10, you click Open with Explorer in Microsoft SharePoint Online. In this situation, you receive one of the following error messages:
Your client does not support opening this list with Windows Explorer.
We're having a problem opening this location in File Explorer. Add this web site to your Trusted Sites list and try again.

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Solution

To resolve this issue, contact Office 365 Support.

Or, use the SkyDrive Pro sync client to sync SharePoint Online files to your computer. For more information, go to the following Microsoft website:
Sync a library to your computer

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More information

This is a known issue. Microsoft is working to resolve the issue.

Note This issue doesn't occur in Windows 8.

For more information about how to troubleshoot "Open with Explorer" issues for other scenarios, see the following Microsoft Knowledge Base article:
2629108 How to use the "Open with Explorer" command and how to troubleshoot issues with this option in SharePoint Online

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Still need help? Go to the Office 365 Community website.

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Keywords: o365, o365e, o365p, o365m, o365062011, o365022013, pre-upgrade, after, upgrade, o365a, KB2835527

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Article Info
Article ID : 2835527
Revision : 8
Created on : 6/26/2013
Published on : 6/26/2013
Exists online : False
Views : 469