Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Error message when you click "Open with Explorer" in SharePoint Online

View products that this article applies to.


On a computer that's running Windows 7 and Microsoft Internet Explorer 10, you click Open with Explorer in Microsoft SharePoint Online. In this situation, you receive one of the following error messages:
Your client does not support opening this list with Windows Explorer.
We're having a problem opening this location in File Explorer. Add this web site to your Trusted Sites list and try again.

↑ Back to the top


To resolve this issue, contact Office 365 Support.

Or, use the SkyDrive Pro sync client to sync SharePoint Online files to your computer. For more information, go to the following Microsoft website:

↑ Back to the top

More information

This is a known issue. Microsoft is working to resolve the issue.

Note This issue doesn't occur in Windows 8.

For more information about how to troubleshoot "Open with Explorer" issues for other scenarios, see the following Microsoft Knowledge Base article:
2629108 How to use the "Open with Explorer" command and how to troubleshoot issues with this option in SharePoint Online

↑ Back to the top

Still need help? Go to the Office 365 Community website.

↑ Back to the top

Keywords: o365, o365e, o365p, o365m, o365062011, o365022013, pre-upgrade, after, upgrade, o365a, KB2835527

↑ Back to the top

Article Info
Article ID : 2835527
Revision : 8
Created on : 6/26/2013
Published on : 6/26/2013
Exists online : False
Views : 60