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"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication

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PROBLEM

When you try to sign in to Office 365, Microsoft Azure, or Microsoft Intune by using Azure Multi-Factor Authentication, you receive the following error message:
We did not receive the expected response. Please try again.

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CAUSE

This issue can occur if one of the following conditions is true:
  • The wrong verification code was entered.
  • You selected Cancel on the Azure Multi-Factor Authentication Mobile App verification screen.

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SOLUTION

To resolve this issue, do one of the following:
  • If you’re using the text message or verification code from the mobile app notification option, make sure that you type the correct verification code, and then try again to sign in.
  • If you're using the mobile app notification option, make sure that you tap Verify and not Cancel.
  • To use a different option to sign in, select Other verification options.

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MORE INFORMATION

Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.

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Article Info
Article ID : 2834968
Revision : 5
Created on : 8/20/2020
Published on : 8/21/2020
Exists online : False
Views : 415