OFFXP: Error Message When You Save to My Web Sites on MSN

View products that this article applies to.

This article was previously published under Q280602

Symptoms

When you use one or more of the programs listed at the beginning of this article, you may notice the following behavior:

When you attempt to save a document from Microsoft Word to a Web site on the Microsoft Network (MSN), you may receive an error message similar to either of the following:
Document not saved
-or-
There has been a network or file permission error. The network connection may be lost.
When you attempt to save a document from Microsoft PowerPoint to a Web site on MSN, you may receive an error message similar to the following:
There was an error accessing http//path
When you attempt to save a document from Microsoft Excel to a Web site on MSN, you may receive an error message similar to the following:
Document not saved
When you attempt to save and publish a web from Microsoft FrontPage to a Web site on MSN, you may receive an error message similar to the following:
Sorry, a Web Site with that name already exists or the name you entered contains word(s) not allowed. Please try another name.
When you attempt to save a file from FrontPage to a Web site on MSN, and you click the Save button in the Save As dialog, nothing may happen, and the dialog box does not close as expected.
When you attempt to save a publication from Microsoft Publisher to a Web site on MSN, you may receive an error message similar to the following:
Publisher could not save the file to the web. Check your URL or network connection and try again.

In all of these cases, the document is not saved as expected.

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Cause

This behavior can occur when you attempt to save a document to the root of the My Web Sites on MSN directory, or to the top level of a community or Web site. Files cannot be saved to these folders.

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