To resolve this issue, install the hotfix that is described in the following section. After you install this hotfix, Application Server will capture the specific error messages that Outlook provides and will include that information in the Application Server log.
Hotfix information for Microsoft Dynamics SL
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.
To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, go to the following Microsoft website: File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics SL 2011 Service Pack 1 (SP1)| Changed files | Date | File version |
|---|
| 9601000.exe | 08-May-2012 | 8.01.30508.00 |
| Messages.msg | 08-May-2012 | Not applicable |
Installation information
Install this hotfix by following the installation instructions that are included in the hotfix download.
Prerequisites
For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
You cannot remove this hotfix.