[SDP 3][bf94612c-8d65-4848-8f2c-4527635a03f9] Microsoft Office 365 Connectivity Analyzer Diagnostic

This Microsoft Automated Troubleshooting Services (MATS) diagnostic verifies connectivity between a Microsoft Office 365 Exchange customer and the customer's hosted mailbox.

The diagnostic that is described in this article can be used on the following versions of Microsoft Windows.

• Windows 7
• Windows 8

When you run the Office 365 Connectivity Analyzer diagnostic, you are prompted to select one of the following diagnostic tests:

• Microsoft Exchange ActiveSync Connectivity Tests
• Microsoft Office Outlook Connectivity Tests
  

In step 1 of the diagnostic, type the email address of the mailbox that you want to test.



In step 2 of the diagnostic, type the Microsoft Online Services ID, and then click Next.




Type the password for the Microsoft Online Services ID, and then click OK.




After the tests are completed, the results are displayed on the screen.




Information that is collected

The diagnostic tests that are included in the Office 365 Connectivity Analyzer are derived from diagnostic test in the Exchange Remote Connectivity Analyzer.

For more information about the tests that are included in the Exchange Remote Connectivity Analyzer, visit the following website: For more information about the errors that are returned when you run the Office 365 Connectivity Analyzer or the Exchange Remote Connectivity Analyzer, visit the following Microsoft TechNet website:For information about the Microsoft Automated Troubleshooting Services and Support Diagnostic Platform, see the following article in the Microsoft Knowledge Base: