OFF2000: Desktop May Not Be Displayed Correctly on Restart After Setup

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This article was previously published under Q260825

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986� (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

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Symptoms

When you restart your computer after you install Microsoft Office 2000 successfully or apply the Microsoft Office 2000 SR-1 Update, your Microsoft Windows Desktop icons, Start button, and taskbar may not appear. Microsoft Windows may stop responding.

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Cause

This problem can occur if your computer is infected with the Pretty Park virus.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To verify that the virus is on the computer, check the following registry key:

HKEY_LOCAL_MACHINE\Software\CLASSES\exefile\shell\open\command

If the Data string displays the following, the computer is infected with the Pretty Park virus:

FILES32.VXD "%1" %*

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