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Error message when a mailbox is moved between Exchange 2007 mailbox servers or between Exchange Online servers: "Log in failed because the mailbox you tried to access is being moved"


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Symptoms

Users receive the following error message when their mailbox is moved between Exchange 2007 mailbox servers in Microsoft Office 365 dedicated or between Exchange Online servers in an Office 365 environment:
Log in failed because the mailbox you tried to access is being moved. The mailbox cannot be accessed until this operation is complete. Please wait and try again later.

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Cause

This behavior is by design. In Microsoft Exchange Server 2007 or in Exchange Online in Office 365, moving a mailbox between servers causes the mailbox to be locked. Therefore, the mailbox is inaccessible during the move process. The length of time for the migration to complete depends on the size of the mailbox.

Note�If a user is being moved to an Exchange 2010 server, they should have access to their mailbox throughout the move. They may be prompted to restart their Outlook profile as soon as the move is completed. However, the user should be able to access their mailbox immediately.

There are two reasons that a managed mailbox may be moved to another server so that the Exchange environment remains stable:
  • Load balancing: In some instances a server database may have too many or too few mailboxes that are provisioned to it. To keep the services stable, some mailboxes may be migrated between databases or Exchange servers.
  • Environment expansions: As users are added to the service, it is important to add new servers. Mailboxes may be moved to the new servers to relieve the load from other servers.
Mailbox moves are usually scheduled outside the usual business hours. However, in some instances you may have to move mailboxes at other times. If a mailbox is very large, moving it can take�additional time to complete.

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Resolution

To resolve this issue, wait until the mailbox move is completed.

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Keywords: KB2591933, vkbportal226

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Article Info
Article ID : 2591933
Revision : 5
Created on : 12/13/2012
Published on : 12/13/2012
Exists online : False
Views : 72