Office 365 pre-upgrade users experience a delay when they receive mail from connected accounts in Outlook Web App

Microsoft Office 365 pre-upgrade users who set up one or more connected email accounts in Microsoft Outlook Web App report that they experience a delay when they receive email messages from the connected accounts.

To work around this behavior, use one of the following methods, as appropriate for your situation.

Method 1: Manually trigger a download

To manually trigger Outlook Web App to download messages from a connected account, follow these steps:

1. In Outlook Web App, click Options, click See All Options, click Account, and then click Connected Accounts.
2. Click the Details button for the connected account, and then click Save.

Method 2: Forward messages to the Exchange Online account

Configure the connected account to forward messages to the Microsoft Exchange Online account. By doing this, messages will be received in near real-time.�

Exchange Online synchronizes connected accounts every hour. This means that messages from a connected account are downloaded to Outlook Web App every hour. Currently, there's no method to change the synchronization interval for connected accounts.�

The Connected Accounts feature in Outlook Web App lets users connect up to five other accounts, such as Outlook.com, Gmail, and Yahoo! Mail accounts. This lets users send, receive, and read mail from the accounts in one place. For more information,�go to the following Microsoft websites:

• FAQs: Downloading E-Mail from Connected Accounts
• Learn About Connected Accounts

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to the Office 365 Community website.