OFF2000: Error Message When You Run Office Setup: IE5WZD Caused an Invalid Page Fault in Module MSSIP32.DLL

When you run Setup for Office, you may receive the following error message: When you click Details, you see text similar to the following: When you click Close, the error message goes away, and the Microsoft Office 2000 Setup dialog box (with CD key boxes) is displayed.

You may receive this error message if both of the following conditions are true:

• An incorrect version of the Imagehlp.dll file is installed.
• Your computer is running on Microsoft Windows 98.

To resolve this problem, follow these steps:

1. If the Microsoft Office 2000 Setup dialog box (with CD key boxes) is still displayed, click Cancel.
2. Click Yes to the prompt that confirms your choice to quit Setup, and then click OK.
3. In the \Windows\System folder, rename the Imagehlp.dll file to Imagehlp.old.
4. Click Start, and then click Run. In the Open box, type a command line similar to the following:
   path\msi\instmsi.exe /c /t:c:\msifiles
   where path is the path to your Office Setup files. For example, if you are using an Office 2000 CD, this is your CD-ROM drive letter. This expands the contents of the Instmsi.exe package into the C:\msifiles folder.
5. Copy Imagehlp.dll from the C:\msifiles folder into your \Windows\System folder.
6. Run Office Setup.

NOTE: If you run Office Setup with a command line similar to the following, the error message in the "Symptoms" section of this article does not appear (even with the incorrect version of the Imagehlp.dll file): where path is the full path to your Office Setup files. However, if you use NOIE=true on the command line when you install Office, Internet Explorer is not updated to version 5.0.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.