To have us fix this problem for you, go to the "
Fix it for me" section. If you prefer to fix this problem yourself, go to the "
Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the
Fix it button or link. In the
File Download dialog box, click
Run and then follow the steps in the Fix it Wizard.
Notes:- This Fix it solution sets the�ConnectRetries value to 10for your first use.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Then, go to the "
Did this fix the problem?" section.
Let me fix it myself
To resolve this problem, add the following registry key to the registry to adjust the number of connection attempts made by Internet Explorer.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in WindowsNote: Modifying these values affects the connection attempts made by all applications that use WinInet.dll.
1. Click
Start, and type
regedit in the
Search Programs and files text box.
2. If you are prompted by a User Account Control (UAC) dialog box, click
Yes.
3. In the left pane of the
Registry Editor window, navigate to either of the following registry keys:
For x86-based computers:
To change the machine-wide connection attempts:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings
To change the user-specific connection attempts:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
For x64-based computers:
To change the machine-wide connection attempts for Internet Explorer 32-bit:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings
To change the user-specific connection attempts for Internet Explorer 32-bit:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
To change the machine-wide connection attempts for Internet Explorer 64-bit:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings
To change the user-specific connection attempts for Internet Explorer 64-bit::
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
4. Right click on the
Internet Settings key, point to
New and then click
DWORD (32-bit) Value.
5. In the
New Value box, type
ConnectRetries, and then press ENTER.
6. Click on
ConnectRetries, and then click
Modify.
7. Click
Decimal in the
Base area. In the
Value data box, type
10, and then click
OK.
Note Setting 10 may not take effect depending on the network environment you use. If this is the case, increase the value until the error is eliminated.
8. On the
File menu, click
Exit to exit Registry Editor.
9. To apply the change, restart Internet Explorer.
Important:�Depending on your network environment, setting the ConnectRetries value to a very large number may negatively affect performance.
Did this fix the problem?
- Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.