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OFF2000: Beta 2 Not Detected During Setup


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This article was previously published under Q224434

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Symptoms

When you run the released version of Office 2000 Setup with Office Beta 2 installed on the computer, you do not receive a warning to remove the beta software. You should receive the following error message:
Setup has detected a pre-release version of an Office 2000 family application installed on this computer. You must exit setup and uninstall the pre-release software before you install this released version. If you choose Continue, Office 2000 may not install properly.

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Cause

This message does not appear in the following exceptions.

Exception 1: Install from Network or Shared Location

The prerelease message does not appear when:
  • You install Beta 2 and choose Run all from CD.

    -and-
  • You eject the Beta 2 disc from the CD-ROM drive.

    -and-
  • You install the released version from a location such as a network drive, or flat file copy of the CD-ROM.
Because your Beta 2 disc is not in the CD-ROM drive, Setup cannot locate the disc, and the search silently fails, allowing Setup to continue.

Exception 2: Run All from CD

The prerelease message does not appear when:
  • You install Beta 2 and choose Run all from CD.

    -and-
  • You eject the Beta 2 disc from the CD-ROM drive.

    -and-
  • You install the released version from the CD-ROM.
Because your Beta 2 disc is not in the CD-ROM drive, Setup cannot locate the disc, and the search silently fails, allowing Setup to continue. Because Office is registered as being on the CD-ROM drive, Setup finds the released version of Office in the CD-ROM and does not display the alert. However, when you restart Windows, a blue screen with an error message similar to the following may appear:
Error reading CD-ROM in drive D:
For more information about this error message, please see the following article in the Microsoft Knowledge Base:
224435� OFF2000: Errors Running Office From CD-ROM

Exception 3: Change Install Location

The prerelease message does not appear when:
  • You install Beta 2 CD1 and choose Run all from CD.

    -and-
  • You install Beta 2 CD2 and choose Run all from CD.

    -and-
  • You run Setup in Maintenance mode and change the install location for CD1 to Run all from my computer.

    -and-
  • You uninstall Beta 2 CD1.

    -and-
  • You install the released version of Office, leaving Beta 2 CD2 installed to run from the disc.
NOTE: The same problem occurs when you change the install location for CD1 with CD2 installed to Run all from CD.

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Resolution

Because Setup does not detect the prerelease version of Office, the Setup program continues. To successfully install the released version of Office, first remove the Beta 2 version of Office. To remove Office 2000 Beta 2:
  1. Click Start, point to Settings, and click Control Panel. Double-click the Add/Remove Programs icon in Control Panel.
  2. Click to select Microsoft Office 2000 Premium Edition in the list, and click Add/Remove.
  3. In the Microsoft Office 2000 Maintenance Mode dialog box, click Remove Office.
  4. If you are prompted to restart Windows, do so.

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Keywords: kbbug, kbfix, kbsetup, KB224434

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Article Info
Article ID : 224434
Revision : 4
Created on : 1/24/2007
Published on : 1/24/2007
Exists online : False
Views : 411