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OFF2000: Internal Error 2893 When Specifying Long Company Name

View products that this article applies to.


When you install Office, the following error message may appear:
Internal Error 2893: Please contact product support for assistance.
When you click OK, Setup continues.

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This error will occur when you specify a company name that is more than 52 characters in length by using any of the following methods:
  • Inserting a line using the COMPANYNAME property in the Options section of the Setup.ini file.

  • Typing a name in the Organization box in step 5 of the Custom Installation Wizard

  • Adding the COMPANYNAME property on the command-line when you run Office Setup from the Run dialog box.
NOTE: Both the User Name and the Organization Name boxes in the Customer Information page of the Custom Installation Wizard are limited to 51 characters.

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To work around this problem, click OK when the error message appears and Setup will complete normally. If you use this method, the company name will be truncated at 52 characters.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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For more information about customizing Office 2000 setup, refer to the Microsoft Office 2000 Resource Kit documentation. You can view this documentation online at: For more articles about how to troubleshoot specific errors in Office Setup: For more articles with general information about how to troubleshoot Office errors:

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Keywords: kbbug, kberrmsg, kbpending, kbsetup, KB221374

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Article Info
Article ID : 221374
Revision : 6
Created on : 1/24/2007
Published on : 1/24/2007
Exists online : False
Views : 469