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The Microsoft Exchange Information Store service stops responding during a Volume Shadow Copy Service backup on an Exchange Server 2007 server

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Symptoms

The Microsoft Exchange Information Store service (store.exe) stops responding during a Volume Shadow Copy Service (VSS) backup on a Microsoft Exchange Server 2007 server. Additionally, you find the following error message is logged in Application logs:

Event Type: Error

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 459

Description:

MSExchangeIS (<xxxx>) <storage group name> : The file <log file name> is missing and could not be backed-up.

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Resolution

To resolve this problem, install the following update rollup:
2279665� Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB980301, kbhotfixrollup, kbexpertiseinter, kbsurveynew, kbqfe, kbfix

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Article Info
Article ID : 980301
Revision : 2
Created on : 9/9/2010
Published on : 9/9/2010
Exists online : False
Views : 455