Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The Exchange Information Store service crashes on a Microsoft Exchange Server 2007 server when a user tries to access a specific calendar item

The Exchange Information Store service crashes on a Microsoft Exchange Server 2007 server when a user tries to access a specific calendar item

View products that this article applies to.

Symptoms

The Microsoft Exchange Information Store service crashes on a Microsoft Exchange Server 2007 server when a user tries to access a specific calendar item. Additionally, you find the following error message in the Application log:


Log Name: Application
Source: MSExchange Common
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, <version number>, store.exe, EXCHMEM.dll, 49e9, c0000005, <version number>. ErrorReportingEnabled: True

↑ Back to the top

Cause

This problem occurs because the specific calendar item includes long MIME properties. When the user tries to access the specific calendar item, an Exchange Collaboration Data Objects (ExCDO) background expansion is triggered which causes a heap corruption.

↑ Back to the top

Resolution

To resolve this problem, install the following update rollup:
979784� Description of Update Rollup 3 for Exchange Server 2007 Service Pack 2

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: KB978528, kbsurveynew, kbexpertiseinter, kbqfe, kbhotfixrollup, kbfix

↑ Back to the top

Article Info
Article ID : 978528
Revision : 1
Created on : 3/18/2010
Published on : 3/18/2010
Exists online : False
Views : 277