Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. You receive an error when you try to create a Unified Messaging Auto Attendant in the Exchange Management Console: "The pilotidentifier 'string value' is not a valid extension"

You receive an error when you try to create a Unified Messaging Auto Attendant in the Exchange Management Console: "The pilotidentifier 'string value' is not a valid extension"

View products that this article applies to.

Symptoms

In Microsoft Exchange Server 2007 or in Microsoft Exchange Server 2010, you try to create a Unified Messaging (UM) Auto Attendant in the Exchange Management Console. Then, you receive the following error message:
Error: The pilotidentifier 'string value' is not a valid extension.
After you receive this error, you cannot create the Auto Attendant.

↑ Back to the top

Cause

This issue occurs when the UM Auto Attendant uses Telephone Extension as the URI Type for the UM Dial Plan, and the pilotidentifier parameter contains nonnumeric string characters. The URI Type for Telephone Extension can only accept numeric strings as pilotidentifier parameter values.

↑ Back to the top

Resolution

You must use numeric characters for the pilotidentifier parameter values when you create an UM Auto Attendant that uses Telephone Extension as the URI Type for the UM Dial Plan.

↑ Back to the top

Keywords: KB977920, kbprb, kbsurveynew, kbexpertiseinter

↑ Back to the top

Article Info
Article ID : 977920
Revision : 1
Created on : 3/3/2010
Published on : 3/3/2010
Exists online : False
Views : 417