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Stop error message on a computer that is running Windows Server 2008 SP2 or Windows Vista SP2: "0x00000024 NTFS_FILE_SYSTEM"


View products that this article applies to.

Symptoms

On a computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2), you receive the following Stop error message:
STOP: 0x00000024 (parameter1, parameter2, parameter3, parameter4)

NTFS_FILE_SYSTEM
Note
  • The parameter in this error message may vary, depending on the configuration of the computer.
  • Not all "STOP 0x00000024" error messages are caused by the problem that is described in this article.
  • Because of the generality of memory corruption problems, we recommend that you contact Microsoft Customer Support Services to determine whether this problem is occurring or not.

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Cause

This issue occurs because the file system driver Ntfs.sys incorrectly accesses the invalid volume control block (VCB) that is being unmounted.

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Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the �Hotfix Request� page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Vista Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 and Windows Vista file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2

File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.222451,081,91214-Oct-200914:38x86
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2

File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.222451,508,92014-Oct-200915:00x64
For all supported Itanium-based versions of Windows Server 2008 SP2

File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.222453,280,95214-Oct-200914:54IA-64


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 SP2 and for Windows Vista SP2

Additional files for all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2


File nameFile versionFile sizeDateTimePlatform
Package_for_kb975663_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69315-Oct-200905:35Not Applicable
Package_for_kb975663_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43015-Oct-200905:35Not Applicable
Package_for_kb975663_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,68915-Oct-200905:35Not Applicable
Package_for_kb975663_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42215-Oct-200905:35Not Applicable
Package_for_kb975663_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69315-Oct-200905:35Not Applicable
Package_for_kb975663_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43015-Oct-200905:35Not Applicable
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22245_none_a8bb01ca334b7194.manifestNot Applicable16,26514-Oct-200915:29Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2


File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22245_none_04d99d4deba8e2ca.manifestNot Applicable16,52514-Oct-200916:12Not Applicable
Package_for_kb975663_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70515-Oct-200905:35Not Applicable
Package_for_kb975663_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43815-Oct-200905:35Not Applicable
Package_for_kb975663_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70115-Oct-200905:35Not Applicable
Package_for_kb975663_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43015-Oct-200905:35Not Applicable
Package_for_kb975663_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70515-Oct-200905:35Not Applicable
Package_for_kb975663_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43815-Oct-200905:35Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008 SP2


File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22245_none_a8bca5c033497a90.manifestNot Applicable16,51714-Oct-200915:35Not Applicable
Package_for_kb975663_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,52915-Oct-200905:35Not Applicable
Package_for_kb975663_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42615-Oct-200905:35Not Applicable
Package_for_kb975663_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53315-Oct-200905:35Not Applicable
Package_for_kb975663_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43415-Oct-200905:35Not Applicable

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Keywords: kbqfe, kbhotfixserver, kbsurveynew, kbautohotfix, kbexpertiseinter, kbbug, kbfix, KB975663

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Article Info
Article ID : 975663
Revision : 2
Created on : 12/14/2009
Published on : 12/14/2009
Exists online : False
Views : 416