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You cannot log on to your mailbox and you receive an error in an Exchange server 2003 and an Exchange Server 2007 coexist environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • There is a Microsoft Exchange server 2003 and Microsoft Exchange Server 2007 coexist environment.
  • You access an Exchange Server 2003 mailbox through an Exchange Server 2007 Client Access server (CAS) with the IMAP4 protocol.
  • You use the PLAIN authentication mechanism.
In this scenario, you cannot log on to the mailbox. Additionally, you receive the following error message:
"NO AUTHENTICATE failed"

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Cause

When you use the PLAIN authentication mechanism, Exchange Server 2007 CAS passes the display name instead of the logon account name to the Exchange Server 2003 mailbox server. When this behavior occurs, authentication fails.

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Resolution

To fix this problem, apply the following update rollup:
972076 Description of Update Rollup 2 for Exchange Server 2007 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the IMAP4 protocol and the PLAIN authentication mechanism, visit the following IETF Web sites:
http://www.ietf.org/rfc/rfc2595.txt
http://www.ietf.org/rfc/rfc3501.txt

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Keywords: KB975213, kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kbhotfixrollup

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Article Info
Article ID : 975213
Revision : 1
Created on : 1/22/2010
Published on : 1/22/2010
Exists online : False
Views : 355