Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

A computer that is running Windows Vista or Windows Server 2008 computer crashes when an application sends an I/O request to a USB-connected CD drive


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Vista or Windows Server 2008.
  • A CD drive is connected to the computer through a USB port.
  • An application sends anIOCTL_SCSI_PASS_THROUGH_DIRECT I/O request to the CD drive.
In this scenario, the computer crashes. Additionally, you may receive a Stop error message on a blue screen. This Stop error message resembles the following:
STOP 0x000000D1, (parameter1. parameter2, parameter3, parameter4)

↑ Back to the top


Cause

This issue occurs because the system kernel-mode driver accesses the data buffer by unexpectedly using a user-mode address.

When a user-mode application issues theIOCTL_SCSI_PASS_THROUGH_DIRECT I/O request to a USB-connected CD drive, the Mode Sense (6) command is sent to the CD drive. Then, there is a conversion from the Mode Sense (6) command to the Mode Sense (10) command. When this I/O request is completed by the CD drive, a conversion from the Mode Sense (10) command to the Mode Sense (6) command occurs. During this conversion process, the system kernel-mode driver accesses the data buffer by using a user-mode address. Therefore, the computer crashes.

↑ Back to the top


Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the Hotfix Request page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to install the Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 � How to obtain the latest Windows Vista service pack

For more information about how to install the Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849� How to obtain the latest service pack for Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product or milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
    6.0.6002.22xxxWindows Vista SP2 and Windows Server 2008 SP2SP2LDR
  • Service Pack 1 is integrated into the original release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Usbstor.sys6.0.6001.2252865,02422-Sep-200910:17
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Usbstor.sys6.0.6002.2223065,02422-Sep-200910:02
For all supported x64-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Usbstor.sys6.0.6001.2252878,33622-Sep-200910:42
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Usbstor.sys6.0.6002.2223078,33622-Sep-200910:15
For all supported IA64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Usbstor.sys6.0.6001.22528203,26422-Sep-200910:22
For all supported IA64-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Usbstor.sys6.0.6002.22230203,26422-Sep-200910:13

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


More information

For more information about theIOCTL_SCSI_PASS_THROUGH_DIRECT request, visit the following Microsoft Web site:For more information about the Mode Sense command, visit the following Microsoft Web site:

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Package_for_kb974711_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36723-Sep-200903:36
Package_for_kb974711_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69423-Sep-200903:36
Package_for_kb974711_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71323-Sep-200903:36
Package_for_kb974711_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42123-Sep-200903:36
Package_for_kb974711_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69023-Sep-200903:36
Package_for_kb974711_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70123-Sep-200903:36
Package_for_kb974711_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42523-Sep-200903:36
Package_for_kb974711_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69423-Sep-200903:36
Package_for_kb974711_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71323-Sep-200903:36
Package_for_kb974711_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42223-Sep-200903:36
Package_for_kb974711_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43023-Sep-200903:36
X86_usbstor.inf_31bf3856ad364e35_6.0.6001.22528_none_49025591b0f9b243.manifestNot Applicable1,67423-Sep-200903:41
X86_usbstor.inf_31bf3856ad364e35_6.0.6002.22230_none_4ad5f53dae2f58a0.manifestNot Applicable1,67423-Sep-200903:41
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6001.22528_none_a520f11569572379.manifestNot Applicable1,67623-Sep-200903:46
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6002.22230_none_a6f490c1668cc9d6.manifestNot Applicable1,67623-Sep-200903:46
Package_for_kb974711_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37523-Sep-200903:36
Package_for_kb974711_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70623-Sep-200903:36
Package_for_kb974711_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72323-Sep-200903:36
Package_for_kb974711_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42923-Sep-200903:36
Package_for_kb974711_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70223-Sep-200903:36
Package_for_kb974711_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71123-Sep-200903:36
Package_for_kb974711_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43323-Sep-200903:36
Package_for_kb974711_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70623-Sep-200903:36
Package_for_kb974711_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72323-Sep-200903:36
Package_for_kb974711_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43023-Sep-200903:36
Package_for_kb974711_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43823-Sep-200903:36
Additional files for all supported IA64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ia64_usbstor.inf_31bf3856ad364e35_6.0.6001.22528_none_4903f987b0f7bb3f.manifestNot Applicable1,67523-Sep-200903:36
Ia64_usbstor.inf_31bf3856ad364e35_6.0.6002.22230_none_4ad79933ae2d619c.manifestNot Applicable1,67523-Sep-200903:36
Package_for_kb974711_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42523-Sep-200903:36
Package_for_kb974711_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53023-Sep-200903:36
Package_for_kb974711_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70623-Sep-200903:36
Package_for_kb974711_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42923-Sep-200903:36
Package_for_kb974711_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53323-Sep-200903:36
Package_for_kb974711_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71823-Sep-200903:36
Package_for_kb974711_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42623-Sep-200903:36
Package_for_kb974711_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43423-Sep-200903:36

↑ Back to the top


Keywords: kbfix, kbexpertiseadvanced, kbautohotfix, kbsurveynew, kbqfe, kbhotfixserver, KB974711

↑ Back to the top

Article Info
Article ID : 974711
Revision : 2
Created on : 11/10/2009
Published on : 11/10/2009
Exists online : False
Views : 611