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Unread messages are marked as "read" when Exchange Server 2007 processes the EXAMINE command


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Symptoms

Consider the following scenario:
  • You use an application to connect to a mailbox through the IMAP4 protocol.
  • You use the Examine command to access folders.

In this scenario, the mailbox is accessed in read-only mode and changes to the state of the inbox cannot be made. Therefore, the unread messages that are synchronized to the application are still marked as �unread." However, the synchronized messages are marked as �read� although the messages were not read if you use the application to connect to a mailbox that is located on a Microsoft Exchange Server 2007 server.

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Cause

This problem occurs because Exchange Server 2007 sets a wrong flag for messages when it processes the EXAMINE command.

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Resolution

To resolve this problem, install the following update rollup:
972076 Description of Update Rollup 2 for Exchange Server 2007 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the EXAMINE command, visit the following Web site:

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Keywords: KB974312, kbhotfixrollup, kbsurveynew, kbexpertiseinter, kbfix, kbqfe

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Article Info
Article ID : 974312
Revision : 1
Created on : 1/22/2010
Published on : 1/22/2010
Exists online : False
Views : 423