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  2. The "Found New Hardware" wizard unexpectedly appears when you start a computer that is running Windows Vista or Windows Server 2008

The "Found New Hardware" wizard unexpectedly appears when you start a computer that is running Windows Vista or Windows Server 2008

View products that this article applies to.

Symptoms

When you start a computer that is running Windows Vista or Windows Server 2008, the Found New Hardware wizard unexpectedly appears and indicates that an unknown device is found even though no new device is installed. Even though you select the Search driver software and install option to install drivers for the newly found device, the installation fails. Additionally, some information that resembles the following is logged in the Setupapi.dev.log file:
>>> [Device Install (Hardware initiated) - ACPI\<Device>\1]
>>> Section start 2009/03/19 08:38:18.155
ump: Creating Install Process: DrvInst.exe 08:38:18.155
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 08:38:18.264
dvi: Searching for hardware ID(s):
dvi: acpi\<Device>
dvi: *<Device>
dvi: Enumerating INFs from path list 'C:\Windows\INF'
inf: Searched 0 potential matches in published INF directory
inf: Searched 33 INFs in directory: 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 08:38:18.763
ndv: Selecting best match...
dvi: {DIF_SELECTBESTCOMPATDRV} 08:38:18.763
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 08:38:18.779
dvi: {Select Best Driver}
! dvi: Selecting driver failed(0xe0000228)
dvi: {Select Best Driver - exit(0xe0000228)}
! dvi: Default installer: failed!
! dvi: Error 0xe0000228: There are no compatible drivers for this device.

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Cause

Certain devices should be reported as non-present in the system. However, a race condition in the ACPI driver causes such devices to be mistakenly reported as present.

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Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the �Hotfix Request� page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix can be applied on the following platforms:
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. The MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Acpi.infNot Applicable8,92816-Jul-200911:44Not Applicable
Acpi.sys6.0.6001.22473264,26416-Jul-200916:52x86
Battc.sys6.0.6001.2247325,16016-Jul-200916:53x86
Compbatt.sys6.0.6001.2247317,73616-Jul-200916:53Not Applicable
Errdev.sys6.0.6001.224736,65616-Jul-200914:00x86
Wmiacpi.sys6.0.6001.2247311,26416-Jul-200914:00x86
Acpi.infNot Applicable8,92816-Jul-200911:44Not Applicable
Acpi.sys6.0.6002.22175264,26416-Jul-200916:47x86
Battc.sys6.0.6002.2217525,16016-Jul-200916:47x86
Compbatt.sys6.0.6002.2217517,73616-Jul-200916:47Not Applicable
Errdev.sys6.0.6002.221756,65616-Jul-200913:50x86
Wmiacpi.sys6.0.6002.2217511,26416-Jul-200913:50x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Acpi.infNot Applicable8,78616-Jul-200911:45Not Applicable
Acpi.sys6.0.6001.22473324,18416-Jul-200917:15x64
Battc.sys6.0.6001.2247327,72016-Jul-200917:15x64
Compbatt.sys6.0.6001.2247320,55216-Jul-200917:15x64
Errdev.sys6.0.6001.224739,21616-Jul-200914:20x64
Wmiacpi.sys6.0.6001.2247314,33616-Jul-200914:20x64
Acpi.infNot Applicable8,78616-Jul-200911:44Not Applicable
Acpi.sys6.0.6002.22175324,15216-Jul-200916:47x64
Battc.sys6.0.6002.2217527,70416-Jul-200916:48x64
Compbatt.sys6.0.6002.2217520,53616-Jul-200916:48x64
Errdev.sys6.0.6002.221759,21616-Jul-200913:58x64
Wmiacpi.sys6.0.6002.2217514,33616-Jul-200913:58x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Acpi.infNot Applicable8,78216-Jul-200911:46Not Applicable
Acpi.sys6.0.6001.22473779,84816-Jul-200917:02IA-64
Battc.sys6.0.6001.2247342,58416-Jul-200917:02IA-64
Compbatt.sys6.0.6001.2247335,80016-Jul-200917:02Not Applicable
Errdev.sys6.0.6001.2247317,40816-Jul-200914:09IA-64
Wmiacpi.sys6.0.6001.2247328,67216-Jul-200914:09IA-64
Acpi.infNot Applicable8,78216-Jul-200911:43Not Applicable
Acpi.sys6.0.6002.22175779,83216-Jul-200916:41IA-64
Battc.sys6.0.6002.2217542,56816-Jul-200916:41IA-64
Compbatt.sys6.0.6002.2217535,78416-Jul-200916:41Not Applicable
Errdev.sys6.0.6002.2217517,40816-Jul-200913:52IA-64
Wmiacpi.sys6.0.6002.2217528,67216-Jul-200913:52IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

File nameFile versionFile sizeDateTimePlatform
Package_for_kb972459_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36717-Jul-200906:13Not Applicable
Package_for_kb972459_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69417-Jul-200906:13Not Applicable
Package_for_kb972459_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71317-Jul-200906:13Not Applicable
Package_for_kb972459_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42117-Jul-200906:13Not Applicable
Package_for_kb972459_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69017-Jul-200906:13Not Applicable
Package_for_kb972459_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70117-Jul-200906:13Not Applicable
Package_for_kb972459_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42517-Jul-200906:13Not Applicable
Package_for_kb972459_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69417-Jul-200906:13Not Applicable
Package_for_kb972459_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71317-Jul-200906:13Not Applicable
Package_for_kb972459_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42217-Jul-200906:13Not Applicable
Package_for_kb972459_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43017-Jul-200906:13Not Applicable
X86_acpi.inf_31bf3856ad364e35_6.0.6001.22473_none_22c9b7eae75b7623.manifestNot Applicable4,17717-Jul-200915:36Not Applicable
X86_acpi.inf_31bf3856ad364e35_6.0.6002.22175_none_24b22a66e47ffdf5.manifestNot Applicable4,17717-Jul-200915:36Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

File nameFile versionFile sizeDateTimePlatform
Amd64_acpi.inf_31bf3856ad364e35_6.0.6001.22473_none_7ee8536e9fb8e759.manifestNot Applicable4,17917-Jul-200917:22Not Applicable
Amd64_acpi.inf_31bf3856ad364e35_6.0.6002.22175_none_80d0c5ea9cdd6f2b.manifestNot Applicable4,17917-Jul-200917:22Not Applicable
Package_for_kb972459_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37517-Jul-200906:13Not Applicable
Package_for_kb972459_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70617-Jul-200906:13Not Applicable
Package_for_kb972459_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72317-Jul-200906:13Not Applicable
Package_for_kb972459_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42917-Jul-200906:13Not Applicable
Package_for_kb972459_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70217-Jul-200906:13Not Applicable
Package_for_kb972459_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71117-Jul-200906:13Not Applicable
Package_for_kb972459_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43317-Jul-200906:13Not Applicable
Package_for_kb972459_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70617-Jul-200906:13Not Applicable
Package_for_kb972459_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72317-Jul-200906:13Not Applicable
Package_for_kb972459_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43017-Jul-200906:13Not Applicable
Package_for_kb972459_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43817-Jul-200906:13Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File nameFile versionFile sizeDateTimePlatform
Ia64_acpi.inf_31bf3856ad364e35_6.0.6001.22473_none_22cb5be0e7597f1f.manifestNot Applicable4,17817-Jul-200906:13Not Applicable
Ia64_acpi.inf_31bf3856ad364e35_6.0.6002.22175_none_24b3ce5ce47e06f1.manifestNot Applicable4,17817-Jul-200906:13Not Applicable
Package_for_kb972459_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42517-Jul-200906:12Not Applicable
Package_for_kb972459_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53017-Jul-200906:12Not Applicable
Package_for_kb972459_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70617-Jul-200906:12Not Applicable
Package_for_kb972459_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42917-Jul-200906:12Not Applicable
Package_for_kb972459_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53317-Jul-200906:12Not Applicable
Package_for_kb972459_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71817-Jul-200906:12Not Applicable
Package_for_kb972459_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42617-Jul-200906:12Not Applicable
Package_for_kb972459_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43417-Jul-200906:12Not Applicable

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Keywords: kbautohotfix, kbexpertisebeginner, kbexpertiseinter, kbsurveynew, kbbug, kbfix, kbqfe, KB972459

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Article Info
Article ID : 972459
Revision : 2
Created on : 10/7/2011
Published on : 10/7/2011
Exists online : False
Views : 425