The item that you attempted to access appears to be corrupted and cannot be accessed.
Additionally, if you click the Show details button of the error message dialog box, the following information is displayed in the dialog box:
Request
Url: https://<IP>:443/owa/forms/premium/ReadMessage.aspx?ae=Item&a=Preview&t=AD.RecipientType.Invalid&id=<xxxx>
User host address: <IP address>
User: <user name>
EX Address: <EX Address>
SMTP Address: <SMTP address>
OWA version: <version number>
Mailbox server: <server name>
Exception
Exception type: Microsoft.Exchange.Data.Storage.CorruptDataException
Exception message: The format of serialized ID is not valid. This serialized ID may belong to some other provider.
Call stack
Microsoft.Exchange.Data.Storage.StoreObjectId..ctor(Byte[] byteArray, Int32 startingIndex)
Microsoft.Exchange.Data.Storage.StoreObjectId.Parse(Byte[] byteArray, Int32 startingIndex)
Microsoft.Exchange.Data.Storage.StoreObjectId.Deserialize(Byte[] byteArray)
Microsoft.Exchange.Data.Storage.StoreObjectId.Deserialize(String base64Id)
Microsoft.Exchange.Clients.Owa.Core.Utilities.CreateStoreObjectId(String storeObjectIdString)
Microsoft.Exchange.Clients.Owa.Core.OwaStoreObjectId.CreateFromString(String owaStoreObjectIdString)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItemForRequest[T](OwaContext owaContext, Item& parentItem, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Initialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.OwaForm.InitializeAsMessageItem(PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.OnLoad(EventArgs e)
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Note The issue also occurs when the user uses the address book to perform a search operation by using the Outlook Web Access light client. In this case, the user receives a different error message that states "Access is denied."