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Error message when an Exchange Server 2007 Service Pack 1 user tries to delete a calendar item in OWA: "Outlook Web Access has encountered a Web browsing error"

View products that this article applies to.

Symptoms

In a Microsoft Exchange Server 2007 Service Pack 1 (SP1) environment, a user tries to delete a calendar item in Outlook Web Access (OWA). An error message pops up that resembles the following:
Outlook Web Access has encountered a Web browsing error.

Exception Details
Message: <sendC> is undefined
Url: <url to the calendar item>
Line: 27

Call Stack
----------
cnclM()
onWL()
tryWLd()
chkScrpts()
window.onload()

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Cause

This issue occurs because this calendar item was created by a Collaboration Data Objects (CDO) application. When this issue occurs, CDO sets the property of the calendar item. However, Exchange Server 2007 SP1 processes the calendar item by using the wrong logic.

Note This issue does not occur in Exchange Server 2003.

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Resolution

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

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More information

For more information about CDO, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?familyid=2714320D-C997-4DE1-986F-24F081725D36&displaylang=en

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB969969, kbsurveynew, kbfix, kbqfe, kbexpertiseinter

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Article Info
Article ID : 969969
Revision : 3
Created on : 7/28/2009
Published on : 7/28/2009
Exists online : False
Views : 314