Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The Microsoft Exchange Information Store service crashes every time that a specific database is mounted on a computer that is running Exchange Server 2007 Service Pack 1

The Microsoft Exchange Information Store service crashes every time that a specific database is mounted on a computer that is running Exchange Server 2007 Service Pack 1

View products that this article applies to.

Symptoms

On a computer that is running Exchange Server 2007 Service Pack 1 (SP1), the Microsoft Exchange Information Store service crashes every time that a specific database is mounted. Additionally, the following event is logged in the Application log:
Log Name:      Application 
Source:        MSExchange Common 
Event ID:      4999 
Task Category: General 
Level:         Error 
Keywords:      Classic 
Description: 
Watson report about to be sent to dw20.exe for process id: 436, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, store.exe, 572b6, c0000005, af80, <version>.  ErrorReportingEnabled: False

↑ Back to the top

Resolution

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: KB968205, kbfix, kbexpertiseinter, kbhotfixrollup, kbsurveynew, kbqfe

↑ Back to the top

Article Info
Article ID : 968205
Revision : 2
Created on : 7/17/2009
Published on : 7/17/2009
Exists online : False
Views : 294