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  2. The Microsoft Exchange Information Store service crashes every time that a specific database is mounted on a computer that is running Exchange Server 2007 Service Pack 1

The Microsoft Exchange Information Store service crashes every time that a specific database is mounted on a computer that is running Exchange Server 2007 Service Pack 1

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Symptoms

On a computer that is running Exchange Server 2007 Service Pack 1 (SP1), the Microsoft Exchange Information Store service crashes every time that a specific database is mounted. Additionally, the following event is logged in the Application log:
Log Name:      Application 
Source:        MSExchange Common 
Event ID:      4999 
Task Category: General 
Level:         Error 
Keywords:      Classic 
Description: 
Watson report about to be sent to dw20.exe for process id: 436, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, store.exe, 572b6, c0000005, af80, <version>.  ErrorReportingEnabled: False

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Resolution

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB968205, kbfix, kbexpertiseinter, kbhotfixrollup, kbsurveynew, kbqfe

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Article Info
Article ID : 968205
Revision : 2
Created on : 7/17/2009
Published on : 7/17/2009
Exists online : False
Views : 313