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Event IDs 9567 and 9874 are logged after you install Exchange Server 2007 Service Pack 1

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Symptoms

On a computer that is running Microsoft Forefront Security for Exchange Server or a third-party antivirus product, after you install Microsoft Exchange Server 2007 Service Pack 1, you may receive many MSExchangeIS warning events.

The events that are logged resemble the following:

Event ID: 9567
Event Type: Warning
Event Source: MSExchangeIS
Event Category: General
Event ID: 9567
Date: date
Time: time
User: N/A
Computer: ComputerName
Description: Unexpected error 0x50a occurred in "EcVirusScanOneMessage"

Event ID: 9874
Event Type: Warning
Event Source: MSExchangeIS
Event Category: Virus Scanning
Event ID: 9874
Date: date
Time: time
User: N/A
Computer: ComputerName
Description: Unexpected error 0x80040109 occurred in "EcProcessVirusScanQueueItem" during virus scanning. Mailbox Database: /o=OrganizationName/ou=AdministrativeGroupName/cn=Configuration/cn=Servers/cn=ComputerName /cn=Microsoft Private MDB
Folder ID: 4b-1FF132F
Message ID: 4b-22192E7

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More information

These events are confirmed to be false alarms. They have no impact on functionality.

This is a known issue with Exchange Server 2007 Service Pack 1. The issue will be addressed in a future release of Microsoft Exchange Server. Please contact Customer Service and Support (CSS) to open an Exchange support case, if you want more information about event IDs 9874 and 9567.

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Resolution

To resolve this issue, you can download and install Exchange Server 2007 Service Pack 2. For more information about Exchange Server 2007 Service Pack 2, visit the following Web site:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4c4bd2a3-5e50-42b0-8bbb-2cc9afe3216a
For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
952778 Event ID 9874 is frequently logged on Exchange Server 2007 with Service Pack 1

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Keywords: KB967518, kbprb, kbsurveynew, kbexpertiseadvanced, kbtshoot, kbarchive, kbnosurvey

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Article Info
Article ID : 967518
Revision : 2
Created on : 1/16/2015
Published on : 1/16/2015
Exists online : False
Views : 416