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  2. Stop error message when you put a computer that is running Windows Vista or Windows Server 2008 into hibernation: "STOP 0x000000A0," "STOP 0x0000007a," or "STOP 0x00000077"

Stop error message when you put a computer that is running Windows Vista or Windows Server 2008 into hibernation: "STOP 0x000000A0," "STOP 0x0000007a," or "STOP 0x00000077"

View products that this article applies to.

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

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Symptoms

When you try to put a computer that is running Windows Vista or Windows Server 2008 into hibernation, you receive a Stop error message. Typically, you receive the following Stop error message:
STOP 0x000000A0 (parameter1, parameter2, parameter3, parameter4)
INTERNAL_POWER_ERROR (a0)
You may also receive other Stop error messages such as the following:
STOP 0x0000007a (parameter1, parameter2, parameter3, parameter4)
KERNEL_DATA_INPAGE_ERROR
STOP 0x00000077 (parameter1, parameter2, parameter3, parameter4)
KERNEL_STACK_INPAGE_ERROR
This problem occurs occasionally and only under certain hardware configurations. It continues to occur even after you apply the following hotfixes on the computer:

950563 The system may crash when you put a Windows Vista-based computer into hibernation, and you may receive a Stop error message: "STOP 0x0000000A"

956871 The system may crash when you put a Windows Vista-based computer or a Windows Server 2008-based computer into hibernation

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Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.Therefore, RTM milestone files apply only to Windows Vista.
  • The MANIFEST files (.manifest) and the MUM files (.mum)that are installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Dumpata.sys6.0.6001.2237527,61612-Feb-200905:44x86
Aliide.sys1.2.0.015,84012-Feb-200905:43x86
Amdide.sys6.0.6001.2237516,35212-Feb-200905:43x86
Atapi.sys6.0.6001.2237519,93612-Feb-200905:43x86
Ataport.sys6.0.6001.22375109,02412-Feb-200905:44x86
Cmdide.sys2.0.7.017,39212-Feb-200905:43x86
Intelide.sys6.0.6001.2237516,36812-Feb-200905:43x86
Msahci.sys6.0.6001.2237527,61612-Feb-200905:44x86
Pciide.sys6.0.6001.2237514,81612-Feb-200905:44x86
Pciidex.sys6.0.6001.2237543,50412-Feb-200905:44x86
Viaide.sys5.1.3790.15018,40012-Feb-200905:44x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Dumpata.sys6.0.6001.2237529,66412-Feb-200906:18x64
Aliide.sys1.2.0.016,86412-Feb-200906:18x64
Amdide.sys6.0.6001.2237516,86412-Feb-200906:18x64
Atapi.sys6.0.6001.2237520,96012-Feb-200906:18x64
Ataport.sys6.0.6001.22375123,36012-Feb-200906:18x64
Cmdide.sys2.0.7.018,91212-Feb-200906:18x64
Intelide.sys6.0.6001.2237517,88812-Feb-200906:18x64
Msahci.sys6.0.6001.2237530,17612-Feb-200906:18x64
Pciide.sys6.0.6001.2237514,81612-Feb-200906:18x64
Pciidex.sys6.0.6001.2237549,63212-Feb-200906:18x64
Viaide.sys5.1.3790.15018,91212-Feb-200906:19x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Dumpata.sys6.0.6001.2237557,31212-Feb-200904:51IA-64
Aliide.sys1.2.0.020,44812-Feb-200904:51IA-64
Atapi.sys6.0.6001.2237536,83212-Feb-200904:51IA-64
Ataport.sys6.0.6001.22375307,16812-Feb-200904:51IA-64
Cmdide.sys2.0.7.028,12812-Feb-200904:51IA-64
Intelide.sys6.0.6001.2237522,49612-Feb-200904:51IA-64
Msahci.sys6.0.6001.2237561,93612-Feb-200904:51IA-64
Pciide.sys6.0.6001.2237519,93612-Feb-200904:51IA-64
Pciidex.sys6.0.6001.22375110,04812-Feb-200904:51IA-64
Viaide.sys5.1.3790.15029,66412-Feb-200904:51IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
File namePackage_1_for_kb967352~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,805
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_2_for_kb967352~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,639
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_3_for_kb967352~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,477
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_4_for_kb967352~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,478
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File nameX86_068983e2911b6fe9c46d268a2dc6895d_31bf3856ad364e35_6.0.6001.22375_none_b9e2ec2900c34a6a.manifest
File versionNot Applicable
File size695
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File nameX86_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22375_none_69811093875ad786.manifest
File versionNot Applicable
File size2,766
Date (UTC)12-Feb-2009
Time (UTC)06:04
PlatformNot Applicable
File nameX86_mshdc.inf_31bf3856ad364e35_6.0.6001.22375_none_dd7b1aaf3adbaafe.manifest
File versionNot Applicable
File size6,874
Date (UTC)12-Feb-2009
Time (UTC)19:04
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameAmd64_bac92915a04adc6cf5c61893c39698b0_31bf3856ad364e35_6.0.6001.22375_none_24843f3d8e4606d0.manifest
File versionNot Applicable
File size699
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File nameAmd64_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22375_none_c59fac173fb848bc.manifest
File versionNot Applicable
File size3,017
Date (UTC)12-Feb-2009
Time (UTC)06:39
PlatformNot Applicable
File nameAmd64_mshdc.inf_31bf3856ad364e35_6.0.6001.22375_none_3999b632f3391c34.manifest
File versionNot Applicable
File size6,876
Date (UTC)12-Feb-2009
Time (UTC)19:06
PlatformNot Applicable
File namePackage_1_for_kb967352~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,815
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_2_for_kb967352~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,655
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_3_for_kb967352~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,491
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_4_for_kb967352~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,492
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File nameIa64_3f459e1528b65c47a7ad66ef86eddef8_31bf3856ad364e35_6.0.6001.22375_none_ef30ebf6f18ffdfa.manifest
File versionNot Applicable
File size697
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File nameIa64_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22375_none_6982b4898758e082.manifest
File versionNot Applicable
File size3,015
Date (UTC)12-Feb-2009
Time (UTC)05:07
PlatformNot Applicable
File nameIa64_mshdc.inf_31bf3856ad364e35_6.0.6001.22375_none_dd7cbea53ad9b3fa.manifest
File versionNot Applicable
File size6,297
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_1_for_kb967352~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,810
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_2_for_kb967352~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,484
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_3_for_kb967352~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,484
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,435
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable
File namePackage_for_kb967352_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Feb-2009
Time (UTC)19:02
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbexpertiseinter, kbsurveynew, kbbug, kbfix, kbhotfixserver, kbqfe

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Article Info
Article ID : 967352
Revision : 1
Created on : 1/7/2017
Published on : 10/7/2011
Exists online : False
Views : 345