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You receive an NDR when you send an e-mail using OWA Premium and the ANR cache if the Exchange organization name has more than one space


View products that this article applies to.

Symptoms

Consider the following scenario:
  • In a Microsoft Exchange Server 2007 environment, you send an e-mail by using Microsoft Outlook Web Access (OWA) Premium.
  • The Exchange Organization name has multiple words in the name.
  • There is more than one space in between these words.
  • You use the Ambiguous Name Resolution (ANR) cache to pick up the recipient.
In this scenario, you may receive the following Non Delivery Report (NDR):
Delivery has failed to these recipients or distribution lists:
/o=<Organization name>/ou=<Administrative group name>/cn=Recipients/cn=<user name>
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
......
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
......

This problem does not occur when you use Microsoft Outlook Web Access Light or Microsoft Outlook.

Note OWA Premium is the default access of OWA.

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Resolution

To resolve this problem, install Update Rollup 8 for Exchange 2007 Service Pack 1. For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB960178, kbhotfixrollup, kbsurveynew, kbqfe, kbexpertiseadvanced, kbexpertiseinter, kbarchive, kbnosurvey

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Article Info
Article ID : 960178
Revision : 2
Created on : 1/16/2015
Published on : 1/16/2015
Exists online : False
Views : 305