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  2. Some services occasionally do not start if you repeatedly restart a computer that runs Windows Vista or Windows Server 2008

Some services occasionally do not start if you repeatedly restart a computer that runs Windows Vista or Windows Server 2008

View products that this article applies to.

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

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Symptoms

You have a computer that runs Windows Vista or Windows Server 2008. If you repeatedly restart the computer, some services occasionally do not start. For example, the TCP/IP NetBIOS Helper service and the DHCP Client service may not start. In this case, the following events are logged in the System log.

Log entry 1Log entry 2These events indicate that the Ancillary Function Driver for Winsock (AFD) driver did not start. However, if you run the MsInfo32 program, and you check the System Drivers information under the Software Environment section, you find that the AFD driver is actually running.

Also, the following event log entries are sometimes recorded.


Note This problem is not specific to the TCP/IP NetBIOS Helper service or the AFD driver or mountmgr driver.

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Cause

This problem occurs because the Services.exe program checks the driver status of services incorrectly.

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Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum)installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Services.exe6.0.6001.22315279,55222-Nov-200804:30x86
Services.mofNot Applicable2,86618-Dec-200721:41Not Applicable
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Services.exe6.0.6001.22315384,51222-Nov-200805:50x64
Services.mofNot Applicable2,86618-Dec-200721:41Not Applicable
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Services.exe6.0.6001.22315744,44822-Nov-200805:38IA-64
Services.mofNot Applicable2,86618-Dec-200721:41Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File namePackage_for_kb960014_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File nameX86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest
File versionNot Applicable
File size43,261
Date (UTC)22-Nov-2008
Time (UTC)05:20
PlatformNot Applicable

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File nameAmd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_2c022e089ec7a6fc.manifest
File versionNot Applicable
File size43,289
Date (UTC)22-Nov-2008
Time (UTC)06:16
PlatformNot Applicable
File namePackage_1_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,804
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_2_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,205
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_3_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,041
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_4_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,041
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File nameX86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest
File versionNot Applicable
File size43,261
Date (UTC)22-Nov-2008
Time (UTC)05:20
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File nameIa64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe5367ae6683ec2.manifest
File versionNot Applicable
File size43,275
Date (UTC)22-Nov-2008
Time (UTC)06:05
PlatformNot Applicable
File namePackage_for_kb960014_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File namePackage_for_kb960014_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-Nov-2008
Time (UTC)13:44
PlatformNot Applicable
File nameX86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest
File versionNot Applicable
File size43,261
Date (UTC)22-Nov-2008
Time (UTC)05:20
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbexpertiseinter, kbsurveynew, kbbug, kbfix, kbhotfixserver, kbqfe

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Article Info
Article ID : 960014
Revision : 3
Created on : 4/17/2018
Published on : 4/19/2018
Exists online : False
Views : 167