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A PNG image is displayed as a black shape in Word 2007 if you use OmniPage to scan the image


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use Nuance OmniPage Professional 15.2 to scan an image.
  • In OmniPage Professional, you save the document as a Word 2000 (*.rtf) file type.

    Note The scanned image is saved in the Portable Network Graphics (PNG) format in the Microsoft Word 2000 file.
  • You open the file in Microsoft Office Word 2007.
In this scenario, the PNG image is displayed as a black shape in the Word 2007 document.

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Workaround

To work around this problem, open the Word 2000 (*rtf) file in Microsoft Office Word 2003.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.�

This issue does not reproduce in Word 2010.

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More information

This problem may also occur in Microsoft Office Excel 2007 and in Microsoft Office PowerPoint 2007.

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References

For more information about OmniPage, visit the following Nuance Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: KB958886, kbprb, kbtshoot, kb3rdparty

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Article Info
Article ID : 958886
Revision : 2
Created on : 12/27/2011
Published on : 12/27/2011
Exists online : False
Views : 287