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  2. Stop error on a Windows Vista Service Pack 1-based or Windows Server 2008-based computer that has an integrated graphics adapter and a discrete graphics adapter: "Stop error code 0x00000018 (REFERENCE_BY_POINTER)"

Stop error on a Windows Vista Service Pack 1-based or Windows Server 2008-based computer that has an integrated graphics adapter and a discrete graphics adapter: "Stop error code 0x00000018 (REFERENCE_BY_POINTER)"

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Vista Service Pack 1 or Windows Server 2008.
  • The computer has an integrated graphics adapter and a discrete graphics adapter.
  • When you start the computer, you are using the discrete graphics adapter for the display output.
  • You switch the display output from the discrete graphics adapter to the integrated graphics adapter.
  • A power event occurs. For example, when your AC power cord is disconnected, the power supply system fails over to a DC power source.
In this scenario, you may receive the following Stop error:
Stop: 0x00000018 (parameter1, parameter2,
parameter3,
parameter4)
REFERENCE_BY_POINTER
Note This problem occurs only on computers that have certain hardware installed.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

 No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.2225836,86405-Sep-200805:01x86
Dxgkrnl.sys6.0.6001.22258625,15205-Sep-200802:40x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.2225847,10405-Sep-200805:21x64
Dxgkrnl.sys6.0.6001.22258883,20005-Sep-200802:58x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.22258105,47205-Sep-200805:58IA-64
Dxgkrnl.sys6.0.6001.222581,981,44005-Sep-200803:38IA-64

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File namePackage_1_for_kb957463~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,943
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_2_for_kb957463~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,781
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_3_for_kb957463~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,781
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File nameX86_5ef73c87dccdbd2fae55523410828a6a_31bf3856ad364e35_6.0.6001.22258_none_991f832082891732.manifest
File versionNot Applicable
File size696
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22258_none_ac242a03fccbb8da.manifest
File versionNot Applicable
File size8,417
Date (UTC)05-Sep-2008
Time (UTC)05:41
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameAmd64_2fd56c6c44199a3c9680fa0f40797746_31bf3856ad364e35_6.0.6001.22258_none_6a48ed5db57598b4.manifest
File versionNot Applicable
File size700
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22258_none_0842c587b5292a10.manifest
File versionNot Applicable
File size8,679
Date (UTC)05-Sep-2008
Time (UTC)06:03
PlatformNot Applicable
File namePackage_1_for_kb957463~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,955
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_2_for_kb957463~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,791
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_3_for_kb957463~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,791
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File nameIa64_a6c354b50bc4cb52d4e0b0d542ab360b_31bf3856ad364e35_6.0.6001.22258_none_fe8b0a78908002fd.manifest
File versionNot Applicable
File size698
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22258_none_ac25cdf9fcc9c1d6.manifest
File versionNot Applicable
File size8,672
Date (UTC)05-Sep-2008
Time (UTC)07:41
PlatformNot Applicable
File namePackage_1_for_kb957463~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,786
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_2_for_kb957463~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,786
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb957463_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)05-Sep-2008
Time (UTC)17:45
PlatformNot Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbautohotfix, kbexpertisebeginner, kbexpertiseinter, kbbug, kbfix, kbhotfixserver, kbqfe

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Article Info
Article ID : 957463
Revision : 1
Created on : 1/7/2017
Published on : 1/20/2012
Exists online : False
Views : 172