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  2. A graphics card is not removed from the display settings on a computer that is running Windows Server 2008 or Windows Vista SP1 if you unplug the card while the computer is asleep or in hibernation

A graphics card is not removed from the display settings on a computer that is running Windows Server 2008 or Windows Vista SP1 if you unplug the card while the computer is asleep or in hibernation

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 or Windows Vista Service Pack 1 (SP1).
  • This computer supports hot-plugging of Peripheral Component Interconnect (PCI) Express graphics cards.
  • While the computer is asleep (S3) or in hibernation (S4), you hot-unplug a PCI Express graphics card.
  • You resume the computer from sleep or from hibernation.
In this scenario, when you open the Display settings item in Control Panel, you receive the following error message:
The currently selected graphics display driver can not be used. It was written for a previous version of Windows, and is no longer compatible with this version of Windows.
The system has been started using the default VGA driver.
On the Monitor tab, the unplugged graphics card is still listed. Additionally, if you reinsert the graphics card, the old item for the previously unplugged graphics card remains, and a new item for the same graphics card is added to the list of available graphics cards.

Note This problem does not occur if you unplug the graphics card by using the Safely Remove Device icon in the notification area.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a computer that is running Windows Vista, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for computers that are running Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6000.2090637,37629-Aug-200804:17x86
Dxgkrnl.sys6.0.6000.20906621,56829-Aug-200801:14x86
Cdd.dll6.0.6001.2225436,86429-Aug-200803:53x86
Dxgkrnl.sys6.0.6001.22254625,15229-Aug-200801:29x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6000.2090647,10429-Aug-200803:53x64
Dxgkrnl.sys6.0.6000.20906879,10429-Aug-200801:37x64
Cdd.dll6.0.6001.2225447,10429-Aug-200805:05x64
Dxgkrnl.sys6.0.6001.22254883,20029-Aug-200802:43x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.0.6001.22254105,47229-Aug-200804:53IA-64
Dxgkrnl.sys6.0.6001.222541,981,44029-Aug-200802:35IA-64

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
File namePackage_1_for_kb956756~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,943
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_2_for_kb956756~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,781
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_3_for_kb956756~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,781
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_4_for_kb956756~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,781
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,712
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File nameX86_387cc5d51d248ba52d87333cd214f320_31bf3856ad364e35_6.0.6001.22254_none_abaca45a83482e31.manifest
File versionNot Applicable
File size696
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File nameX86_b3ce31eb065064d0ab58dbcc64c6272e_31bf3856ad364e35_6.0.6000.20906_none_ddb418a7d1d20aee.manifest
File versionNot Applicable
File size696
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20906_none_aa71fc4bff7e66ad.manifest
File versionNot Applicable
File size8,417
Date (UTC)29-Aug-2008
Time (UTC)04:37
PlatformNot Applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22254_none_ac2028dbfccf537e.manifest
File versionNot Applicable
File size8,417
Date (UTC)29-Aug-2008
Time (UTC)04:28
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameAmd64_1693283b46929d5db3a96a60dec244c0_31bf3856ad364e35_6.0.6001.22254_none_95ba4b7e3f994b49.manifest
File versionNot Applicable
File size700
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File nameAmd64_94701138f407dba78fd45aa11bfa43d0_31bf3856ad364e35_6.0.6000.20906_none_5f1774219a90850f.manifest
File versionNot Applicable
File size700
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20906_none_069097cfb7dbd7e3.manifest
File versionNot Applicable
File size8,679
Date (UTC)29-Aug-2008
Time (UTC)04:22
PlatformNot Applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22254_none_083ec45fb52cc4b4.manifest
File versionNot Applicable
File size8,679
Date (UTC)29-Aug-2008
Time (UTC)06:08
PlatformNot Applicable
File namePackage_1_for_kb956756~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,955
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_2_for_kb956756~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,791
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_3_for_kb956756~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,791
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_4_for_kb956756~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,791
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,722
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File nameIa64_815bb9093eab4d4e9510a694ff8770c4_31bf3856ad364e35_6.0.6001.22254_none_59deb8d096430f39.manifest
File versionNot Applicable
File size698
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22254_none_ac21ccd1fccd5c7a.manifest
File versionNot Applicable
File size8,672
Date (UTC)29-Aug-2008
Time (UTC)05:56
PlatformNot Applicable
File namePackage_1_for_kb956756~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,786
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_2_for_kb956756~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,786
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable
File namePackage_for_kb956756_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)29-Aug-2008
Time (UTC)17:17
PlatformNot Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbexpertiseinter, kbbug, kbfix, kbqfe, KB956756

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Article Info
Article ID : 956756
Revision : 2
Created on : 10/8/2011
Published on : 10/8/2011
Exists online : False
Views : 411