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  2. The system may stop responding during restart when a computer that is running Windows Server 2008 or Windows Vista Service Pack 1 has a PCI Express interface

The system may stop responding during restart when a computer that is running Windows Server 2008 or Windows Vista Service Pack 1 has a PCI Express interface

View products that this article applies to.

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 or Windows Vista Service Pack 1.
  • The computer has a Peripheral Component Interconnect (PCI) Express interface.
  • You have at least one PCI Express card that does not fully support Active State Power Management (ASPM) inserted.
  • You restart the computer.
In this scenario, an internal error may occur during restart. For example, a CPU IERR error may occur. Additionally, the system may stop responding.

This problem occurs approximately one time in every 500 restarts. Therefore, you usually experience this issue only when you are running restart tests. However, the risk of this problem occurring increases significantly if the following conditions are true:
  • You apply hotfix 952681 on the computer.
  • You insert PCI Express cards that do not fully support ASPM into all available PCI Express slots.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

 No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6001.2223356,37631-Jul-200803:35x86
Amdagp.sys6.0.6001.2223357,40031-Jul-200803:36x86
Isapnp.sys6.0.6001.2223349,72031-Jul-200803:35x86
Msisadrv.sys6.0.6001.2223316,44031-Jul-200803:35x86
Mssmbios.sys6.0.6001.2223331,28831-Jul-200803:35x86
Nv_agp.sys6.0.6001.22233109,11231-Jul-200803:36x86
Pci.sys6.0.6001.22233151,09631-Jul-200803:37x86
Rdpdr.sys6.0.6001.22233248,83231-Jul-200801:34x86
Sisagp.sys6.0.6001.2223355,86431-Jul-200803:37x86
Streamci.dll6.0.6001.2223325,14431-Jul-200803:36x86
Swenum.sys6.0.6001.2223315,28831-Jul-200803:36Not Applicable
Termdd.sys6.0.6001.2223354,32831-Jul-200803:37x86
Uliagpkx.sys6.0.6001.2223360,98431-Jul-200803:37x86
Viaagp.sys6.0.6001.2223356,88831-Jul-200803:37x86
Volmgr.sys6.0.6001.2223352,79231-Jul-200803:37x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6001.2223364,56831-Jul-200804:09x64
Isapnp.sys6.0.6001.2223323,60831-Jul-200804:08x64
Msisadrv.sys6.0.6001.2223317,97631-Jul-200804:08x64
Mssmbios.sys6.0.6001.2223334,87231-Jul-200804:08x64
Nv_agp.sys6.0.6001.22233126,52031-Jul-200804:09x64
Pci.sys6.0.6001.22233179,76831-Jul-200804:09x64
Rdpdr.sys6.0.6001.22233314,36831-Jul-200802:10x64
Streamci.dll6.0.6001.2223326,68031-Jul-200804:09x64
Swenum.sys6.0.6001.2223315,54431-Jul-200804:09x64
Termdd.sys6.0.6001.2223363,54431-Jul-200804:09x64
Uliagpkx.sys6.0.6001.2223368,15231-Jul-200804:10x64
Volmgr.sys6.0.6001.2223368,66431-Jul-200804:10x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Agp460.sys6.0.6001.22233136,70431-Jul-200801:04IA-64
Isapnp.sys6.0.6001.2223337,43231-Jul-200803:47IA-64
Msisadrv.sys6.0.6001.2223325,14431-Jul-200803:47IA-64
Mssmbios.sys6.0.6001.2223357,40031-Jul-200803:47IA-64
Pci.sys6.0.6001.22233439,86431-Jul-200803:48IA-64
Rdpdr.sys6.0.6001.22233709,63231-Jul-200801:58IA-64
Streamci.dll6.0.6001.2223346,13631-Jul-200803:48IA-64
Swenum.sys6.0.6001.2223319,25631-Jul-200803:48Not Applicable
Termdd.sys6.0.6001.22233156,21631-Jul-200803:48IA-64
Volmgr.sys6.0.6001.22233148,53631-Jul-200803:48IA-64

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File namePackage_1_for_kb956115~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,811
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_2_for_kb956115~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,978
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_3_for_kb956115~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,816
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_4_for_kb956115~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,816
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,077
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File nameX86_machine.inf_31bf3856ad364e35_6.0.6001.22233_none_ba7f1d06d7e41643.manifest
File versionNot Applicable
File size9,974
Date (UTC)31-Jul-2008
Time (UTC)11:21
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameAmd64_machine.inf_31bf3856ad364e35_6.0.6001.22233_none_169db88a90418779.manifest
File versionNot Applicable
File size8,242
Date (UTC)31-Jul-2008
Time (UTC)11:24
PlatformNot Applicable
File namePackage_1_for_kb956115~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,821
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_2_for_kb956115~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,990
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_3_for_kb956115~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,826
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_4_for_kb956115~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,826
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,099
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File nameIa64_machine.inf_31bf3856ad364e35_6.0.6001.22233_none_ba80c0fcd7e21f3f.manifest
File versionNot Applicable
File size7,081
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_1_for_kb956115~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,816
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_2_for_kb956115~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,821
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_3_for_kb956115~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,821
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File namePackage_for_kb956115_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,423
Date (UTC)31-Jul-2008
Time (UTC)10:58
PlatformNot Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbautohotfix, kbexpertiseinter, kbbug, kbfix, kbhotfixserver, kbqfe

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Article Info
Article ID : 956115
Revision : 1
Created on : 1/7/2017
Published on : 10/8/2011
Exists online : False
Views : 653