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MIB interface information that is collected by the IP Helper API is blank or incomplete on a computer that is running a non-English version of Windows Server 2008 or Windows Vista


View products that this article applies to.

Symptoms

You have a computer that is running a non-English version of Windows Server 2008 or Windows Vista. A Simple Network Management Protocol (SNMP) application uses the IP Helper API to collect Management Information Base (MIB) interface information. However, the information is not displayed correctly. Instead, the information is blank or incomplete.

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Cause

This issue occurs because the IP Helper API module (IpHlpAPI.dll) cannot copy MIB information when multibyte words are present in the source information.

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Resolution

Hotfix information

Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icmp.dll6.0.6001.222133,07201-Jul-200803:56x86
Iphlpapi.dll6.0.6001.2221391,64801-Jul-200803:57x86
Windows Server 2008, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icmp.dll6.0.6001.222132,56001-Jul-200804:14IA-64
Iphlpapi.dll6.0.6001.22213252,41601-Jul-200804:14IA-64
Windows Server 2008, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icmp.dll6.0.6001.222133,58401-Jul-200806:48x64
Iphlpapi.dll6.0.6001.22213126,97601-Jul-200806:48x64

Windows Vista

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icmp.dll6.0.6000.208693,07201-Jul-200803:57x86
Iphlpapi.dll6.0.6000.2086989,60001-Jul-200803:57x86
Windows Vista with Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icmp.dll6.0.6001.222133,07201-Jul-200803:56x86
Iphlpapi.dll6.0.6001.2221391,64801-Jul-200803:57x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icmp.dll6.0.6000.208693,58401-Jul-200806:28x64
Iphlpapi.dll6.0.6000.20869128,00001-Jul-200806:28x64
Windows Vista with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icmp.dll6.0.6001.222133,58401-Jul-200806:48x64
Iphlpapi.dll6.0.6001.22213126,97601-Jul-200806:48x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbexpertiseadvanced, kbexpertiseinter, kbbug, kbfix, kbqfe, KB954664

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Article Info
Article ID : 954664
Revision : 2
Created on : 10/8/2011
Published on : 10/8/2011
Exists online : False
Views : 467